Lead Service Designer

£326.15 per day INSIDE IR35

Full Time

6 month contract

Predominantly remote with some travel to offices in Cardiff. CF11

DUTIES AND RESPONSIBILITIES

* Management, Leadership and Training

* Supervise and develop other user researchers to assure and improve research practice.

* Coach, train and mentor others and give direction on which tools or methods to use.

* Responsible for delivery of a core training programme on specialist research processes across the wider directorate programme and services.

* Act as a recognised expert and advocate for the approaches, continuously reflecting and challenging the team.

* Effectively get buy-in from the organisation.

QUALIFICATIONS

Essential

* Educated to Masters level or equivalent qualification / experience

* Practical experience, working at this level, across the range of work procedures and practices.

* Evidence of continuous professional development.

Desirable

* FEDIP Senior Practitioner, or equivalent recognised Advanced Professional qualification.

* Theoretical and specialist knowledge, gained with the following certifications (or equivalent):

* CXA - Certified User Experience Analyst

SKILLS AND EXPERIENCE

Essential

* Information Acquisition skills to identify gaps in the available information required to understand a problem or situation and devising a means of resolving them.

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