Job Title: Senior User Researcher

Location: Cardiff, Wales

Employment Type: Contract – 6 months (possible extension)

Working Model: Mostly Remote (occasional onsite across Wales)

Join a healthcare digital transformation team to lead user research for service delivery projects. You’ll work both independently and collaboratively to design research strategies, deliver insights, and support service improvements.

Key Responsibilities:

• Lead and conduct user research across the healthcare digital services.
• Mentor researchers; train teams in user-centred and agile practices.
• Deliver organisation-wide research training programmes.
• Advocate for inclusive, accessible, evidence-based design.
• Analyse data, produce insights, and influence service policy.
• Collaborate with cross-functional teams and manage stakeholders.
• Ensure research quality, cost-effectiveness, and alignment with user needs.

Requirements:

• Proven experience in senior user research roles (health/public sector preferred).
• Strong in qualitative/quantitative methods and inclusive design.
• Master’s degree or equivalent experience.
• Desirable: FEDIP Senior Practitioner, CXA certification.