Learning & Development Consultant (Cruise Ship)

Position Overview

We are seeking a dynamic and strategic Learning & Development Consultant to support the growth and performance of onboard teams. In this role, you will act as a trusted advisor, partnering with leadership both onboard and shoreside to design and deliver impactful learning initiatives that drive business performance, enhance leadership effectiveness, and foster a strong culture of continuous development.

You will collaborate with a wide range of stakeholders across global regions, influencing talent development strategies and supporting leaders in achieving operational excellence and high levels of employee and guest satisfaction.

Key Responsibilities

Provide professional consultation to onboard leaders to improve leadership effectiveness and operational performance

Conduct needs assessments to identify performance gaps and implement targeted development solutions

Support talent management processes, including performance evaluations, individual development plans, and succession planning

Facilitate engaging leadership training sessions and ensure effective knowledge transfer

Design and deliver customized learning programs aligned with business and behavioral needs

Lead “Train the Trainer” sessions and coach onboard facilitators to enhance training delivery

Conduct on-the-job observations and provide actionable feedback to leadership teams

Offer career coaching through workshops and one-on-one sessions

Utilize psychometric tools (e.g., DiSC) to strengthen leadership capability and team dynamics

Champion a culture of continuous learning aligned with organizational values and strategic goals

You will work closely with:

Shore-based teams: Learning & Organizational Development, Operational Leaders, Regional HR Partners, Talent Management

Onboard teams: Executive Committee and Departmental Leaders

Qualifications

Bachelor’s degree in Learning & Development, Human Resources, Business Administration, Psychology, or a related field

Minimum 5 years’ experience in HR with a focus on Learning & Organizational Development in hospitality, corporate, or similar environments

Strong knowledge of adult learning principles and experience in coaching, mentoring, and facilitation

Proven ability to influence and build relationships across all levels of an organization

Excellent communication, presentation, and interpersonal skills

Highly organized, self-motivated, and able to manage multiple priorities in a fast-paced, multicultural environment

Proficiency in Microsoft Office (Word, Excel, PowerPoint) and ability to learn new systems

Language Requirements

Advanced English communication skills (spoken and written)

Confident presenting to groups of varying sizes

Strong written communication skills, including report writing and professional documentation

Physical Requirements

Ability to stand, walk, and move throughout the vessel for extended periods

Must occasionally lift and/or move up to 50 pounds

Full visual, hearing, and verbal abilities required for safety and emergency procedures

Must be able to participate in emergency drills and life-saving procedures

Additional Information

This role may require regular travel across the fleet

All duties must be performed in accordance with company safety, quality, and environmental standards

Additional responsibilities may be assigned as needed by management