We are seeking an exceptional Learning and Development Manager to join our Human Resources department at The Berkeley & The Emory.

With an independent spirit and an eye for style, The Berkeley is the epitome of modern British luxury with rooms furnished by leading designers. The Berkeley is perfectly positioned between Hyde Park, fashionable Knightsbridge and the residential neighbourhood of Belgravia. Its signature experiences include the famed The Berkeley Bar & Terrace, The Berkeley Café and Cedric Grolet’s first self-named London patisserie.

With a dotted line to our Corporate Director of Learning and Development, this role will be key in driving and promoting service excellence through tailored educational activities the further levels of competence within The Berkeley & The Emory.

As a Learning & Development Manager, you will be responsible for:

• Facilitating learning and development programmes to enhance employees skills and performance within The Berkeley & The Emory.
• Assess the needs of our teams through collaboration with our HOD’s, observation and industry knowledge to create and deliver bespoke training options for all departments.
• Promoting learning and development at The Berkeley & The Emory both internally and externally, on and off the job and for employees within the Hotel.
• Driving service excellence and quality standards through targeted solutions.
• Support the delivery of our Induction and creation of onboarding training plans for key roles.
• Assisting with the design and delivery of creative training programmes, training initiatives and short training sessions within the departments.

Successful candidates will:

• Provide intuitive service, with absolute understanding of our guests needs to support departments to create exceptional service experiences that result in lasting memories.
• Demonstrate genuine dedication to The Berkeley & The Emory and show a commitment to consistent quality in our product and service.
• Have immaculate personal presentation.
• Have ideally worked within a similar role within a 5* luxury environment

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:

Memorable experiences

• Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across the Maybourne Group.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children’s Party, etc.)
• Wedding and Baby gifts.

Financial Stability

• Excellent salary package plus 20% bonus incentive
• Family Friendly company policies including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme*.
• Salary Sacrifice.
• Holiday Trading.
• Retail Discounts.

Health and Wellbeing Support

• A complimentary state-of-the-art all-day dining colleague restaurant serving a range of nutritious meals.
• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers*.
• Eye test vouchers and contributions towards glasses*.
• A dedicated team of Mental Health First Aiders & 24-hour colleague assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• Cycle to Work scheme.
• Volunteering opportunities.

Recognition and Career Development

• Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
• Instant colleague recognition and award programme with generous prizes.
• Colleague of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In-house training and development team with a strong focus on career progression and personal growth.
• Long service awards.

*Terms and conditions apply to all benefits.

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.