Team - Learning & Performance Working Pattern - Hybrid - 2 days per week in the Vitality Bournemouth Office. Full time, 35 hours per week. Top 3 skills needed for this role Communication and People SkillsOrganisation and Attention to DetailCreativity and Problem- Solving What this role is all about Vitality are looking for an engaging, passionate and creative person to join our Learning & Performance team. The role is fast paced, varied and would include inducting new employees, working on technical learning projects to improve our member experience, partnering the launch of new and exciting products, maintaining accurate content across the portfolio and seeking proactive opportunities to improve performance. We are a resource led learning team and focus on ensuring our delegates have the tools they need to perform at their best. In the role you would be responsible for each stage of our consultancy process and would be challenged to deliver positively different and effective approaches to learning and supporting performance. From analysing data and building a proposal to the design and delivery of content, finishing with an evaluation of the performance of our intervention. Key Actions Learning Design & Delivery Champion a “digital-first” mindset by leveraging tools such as Articulate and Camtasia to create innovative learning solutionsDesign and deliver engaging learning experiences across multiple formats, including e-learning, support resources and digital adoption tools, virtual, and in-person sessionsApply strong facilitation and instructional design skills to create impactful learning interventionsLead the delivery of induction programmes for new starters, ensuring a smooth onboarding experienceEvaluate the effectiveness of learning solutions using qualitative and quantitative methods, including learner feedback, performance metrics, and business outcomesCollaborate with stakeholders to define success measures and ensure alignment with business objectives Consultation & Performance Support Partner with business leaders and project teams to identify learning and performance needsRecommend effective learning and performance interventions based on business goals and learner needsData analysis to identify opportunities for performance improvement initiativesDevelop solutions aligned with our performance support methodology to drive measurable outcomes Project & Stakeholder Management Oversee sign- off processes to ensure technical accuracy and quality assuranceManage and deliver learning projects in line with our internal learning model and timelinesBuild and maintain trusted relationships with key stakeholders across the businessCommunicate effectively with stakeholders at all levels, adapting style as needed, written and oral Operational Excellence Maintain accurate and timely learning administration, including Learning Management System (LMS) tasksUphold high standards of attention to detail and administrative accuracySupport organisational change through learning intervention that enable transformation and adoptionDemonstrate strong organisational skills and the ability to prioritise workloads in line with business priorities What do you need to thrive? 12 months min contact centre experienceDemonstrated experience in developing others through coaching, mentoring, or trainingConfident and experienced in delivering sessions to large groups, both in-person and virtuallyAwareness of, or hands‑on experience with, digital adoption tools (e.g., Newired, WalkMe, Whatfix)Understanding and application of artificial intelligence (AI) in learning and developmentProficient in use of Microsoft 365 applications, including Word, Excel, PowerPoint, Outlook, Teams, and SharePoint, with the ability to use them effectively for communication, collaboration, and content creation So, what’s in it for you? Bonus Schemes – A bonus that regularly rewards you for your performanceA pension of up to 12% – We will match your contributions up to 6% of your salaryOur award‑winning Vitality health insurance – With its own set of rewards and benefitsLife Assurance – Four times annual salary These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities! We will: Help you to be the healthiest you’ve ever beenCreate an environment that embraces you as you are and enables you to be your best selfGive you flexibility on how, where and when you workHelp you advance your career by playing you to your strengthsGive you a voice to help our business grow and make Vitality a great place to beGive you the space to try, fail and learnProvide a healthy balance of challenge and supportRecognise and reward you with a competitive salary and amazing benefitsBe there for you when you need usProvide opportunities for you to be a force for good in society We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy. #J-18808-Ljbffr