Our Story

From its inception in 1994, Chrissie Rucker’s vision was to build a company that specialised in stylish, white, designer-quality items for the home that were not only exceptional quality, but also outstanding value for money. In addition to this devotion to simplicity, it was imperative the customer was put at the heart of everything and provided with a second-to-none shopping experience - and so The White Company was born.

Today, the company that began as a 12-page mail-order brochure has become one of the UK’s fast-growing multi-channel retailers and a leading lifestyle brand with 75 stores across the UK and impressive global growth.

Our Role

The Learning & Development Digital Specialist will be key to shaping TWC’s future digital learning landscape. This FTC role is tasked with recognising the opportunities to drive digital learning within the business and to lead the transformation of how learning is delivered by leveraging innovative technologies and methodologies within and beyond our Development Hub - our new LMS provided by Kallidus.

Passionate about digital learning, the specialist will create, implement, and manage engaging digital content that supports the professional growth of all employees.

This role will work alongside our L&D Manager in driving our Learning Offer, supporting content creation, optimising our new LMS, and driving digital innovation to embed digital learning into the company’s culture and strategies.

We are looking for someone with proven experience in driving digital learning within a retail business, utilising new technology, great data and the ability to drive digital solutions.

What you’ll be doing

• Developing Digital Learning Solutions
• Review our current approach to Digital Learning and make short- and long-term recommendations to drive this as part of both our current and future Learning Offer.
• Research and implement the latest digital learning trends, tools, and technologies to enhance learning experiences across our Head Offices and within our stores.
• Champion using digital tools to engage employees in learning and development initiatives.
• Design and produce high-quality digital learning content, including eLearning modules, instructional videos, and microlearning resources.
• Support our People Team in driving core People Projects by championing the use of our Development Hub, including the introduction of our new Performance Review cycle.
• Partner with subject matter experts to create bespoke, on-brand content tailored to the needs of the business.
• Integrate system-provided content with bespoke materials to build comprehensive learning pathways on the LMS.

LMS Management & Optimisation

• Manage the ongoing maintenance, optimisation, and innovation of the Learning Management System (LMS) supported by our L&D Advisor.
• Partner with our Comms and Engagement (C&E) and Creative team to ensure the LMS is user-friendly, visually engaging, and aligned with TWC brand standards.
• Collaborate with L&D Team, Loss Prevention, I.T., and H&S Teams to implement mandatory training and oversee LMS operations.

Tracking and Reporting

• Monitor and evaluate the effectiveness of digital learning solutions using analytics and feedback to ensure business impact.
• Provide regular reports on LMS engagement, completion rates, and learning effectiveness to key stakeholders. To be the L&D data owner and expert to support our wider TNA and insights.
• Track and evaluate the effectiveness of all L&D training initiatives, gathering feedback and making recommendations for improvement.
• Report on key metrics to demonstrate the impact of learning solutions on individual and business performance.

The skills and experience you’ll need

• Proven experience in implementing, designing and delivering digital learning solutions, ideally in a retail or luxury brand environment.
• Ability to translate business needs into engaging digital learning experiences.
• Proficiency/passion for Learning Management System (LMS) optimisation.
• Strong technical skills in digital content creation, including eLearning tools (e.g., Articulate, Adobe Captivate) and video editing software.
• Familiarity with communication tools like Workplace/Mentimeter to support learning engagements and data pulling to help us tell stories.
• Excellent project management skills with the ability to manage multiple priorities.
• A keen eye for detail and commitment to maintaining high-quality, on-brand content.

What will make you brilliant at this role

• A passion for leveraging digital tools to empower learning and development.
• Creativity and innovation in designing engaging and impactful learning experiences.
• Strong communication and collaboration skills, with the ability to influence stakeholders at multiple levels.
• A proactive and solutions-oriented approach, driving continuous improvement in digital learning.
• An eye for detail and an ability to tell stories with our data

What we’ll offer you

At The White Company, we value our employees for always going the extra mile for every one of our customers; we reward this with great benefits and competitive salaries.

• Discount - Up to 50% discount and access to regular Sample Sales
• Holiday - 25 days
• 10% Bonus - In addition to our competitive salaries, all our employees are entitled to join a discretionary bonus scheme (based on policy eligibility)
• Pension Scheme - enrolled in our Group Personal Pension schemes upon joining the business.
• Perkplace Benefits Platform – offering a variety of discounts across well-being and lifestyle
• Wagestream Money Management app - access to Wagestream gives you power over your pay and supports financial wellbeing
• Continued Development – We offer structured support from our own in-house Learning and Development Hub
• Salary Sacrifice scheme for Electric vehicles (dependent on grade and meeting policy eligibility)
• Private Healthcare with additional Babylon Digital Healthcare (based on contract duration)
• Life Assurance

Additional Benefits

• Fruit basket daily
• Tea and coffee provided
• Working from Home - option to work from home on Mondays and Fridays
• Social - Christmas party/social events throughout the year
• Seasonal Sample Sales
• Volunteer Day - with a charity of your choice
• Great Location - Close to transport links - over ground Shepherds Bush station /underground White City & Wood Lane stations. Westfield shopping centre with shops, restaurants/bars/cinema, and gyms

Our Equality Diversity and Inclusion statement of commitment

At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities.

We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong.

Our Sustainability statement of commitment

We are committed to building a sustainable legacy that will enable a brighter future for people and our planet. We believe this should be reflected in everything we do.