Leasehold & Homeownership Officer

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Location: Camberley, Hybrid with travel around the region to meet customer needs
Salary: £43,382 per annum (including regional allowance and car allowance)
Contract: Permanent
Hours: 35 hours per week, Monday–Friday, 9am–5pm
 
Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.
 
It’s this belief – that everyone deserves a place to call home – that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.
 
About the role
 
As a Leasehold and Homeownership Officer, you’ll be the go-to expert for our homeowner customers – handling a wide range of complex queries around leases, transfers, property management, and service charges. You’ll play a vital role in ensuring our customers feel supported, informed, and confident in their homes.
 
This isn’t a desk‑bound role. You’ll be visiting schemes, carrying out inspections, and maintaining a visible presence in our communities. Working closely with colleagues across Housing Services, you’ll help manage mixed-tenure sites and deliver a seamless customer experience. You’ll manage a diverse portfolio of shared owners, leaseholders, and freeholders, ensuring everything aligns with legal agreements and service expectations. It’s a busy, fast‑paced role requiring strong organisation, a proactive mindset, and curiosity to get to the heart of issues.
 
You’ll need to:

Translate legal jargon into clear, customer-friendly language
Think creatively to solve problems and improve service
Prioritise effectively and manage competing demands
Build strong relationships across teams and with customers
 
Salary: The spot salary for this post is £39,006 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.
Plus an 8% regional allowance of £3,126 and an essential car user allowance starting at £1,250 per annum.
 
About you

Experience in leasehold management within a housing association
Strong understanding of leases, transfers, and relevant regulations, with a commitment to continuous professional development
Ability to work independently as part of a small team
Strong organisational skills, with the ability to manage a high volume of queries and maintain a professional, customer-focused approach
Excellent communication skills, capable of engaging with multiple stakeholders at various levels
Proficiency in Microsoft Office (Word, Outlook, Excel)
The successful applicant will be subject to pre‑employment checks, such as DBS and social media screening, before an offer is confirmed
 
Interviews
 
We want your candidate experience to reflect who we are – a place to grow, a place to thrive, a place to be you
 
Stage 1: A Place to Connect

A call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring
Planned date: 16th April via Teams
 
Stage 2: A Place to Show Your Strengths

A role related assessment and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance.
Planned date: 27th April at our Camberley office. xbpsjku
 
We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step
 
A place to build a future
 
We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter
 
And because we believe great work deserves great rewards, here’s what you can look forward to:

Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more
Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day
Financial perks – Car leasing options, salary sacrifice schemes, exclusive discounts through our benefits platform
Future-focused benefits – Access to Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary
Family-friendly policies – Enhanced parental leave, flexible working options, and work-life balance support
This is more than a job – it’s a place where you can make an impact, feel valued, and be rewarded for what you do
 
We’re Committed to Inclusion
 
We believe diversity makes us stronger, and we’re committed to creating a place where everyone feels valued, respected, and able to thrive
 
Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know
 
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated
 
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship licence
 
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role
 
You may have experience in the following: Leasehold Officer, Homeownership Officer, Leasehold Services Officer, Housing Officer, Service Charge Officer, Property Management Officer etc.
 
REF-(Apply online only)
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Location:
Camberley
Salary:
£40,000
Job Type:
FullTime
Category:
Customer Service

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