Leasehold Manager

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A2Dominion Group

We are a UK housing association committed to a new vision – providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well ashomesfor sale and shared ownership.

Leasehold Manager

Location: Hybrid / Staines (TW18)

Salary: £34,800.00 - £36,631.00

Working hours: 35hpw across Mon-Fri

Permanent position

Driving License essential

A2Dominion Group

We are a UK housing association committed to a new vision – providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well ashomesfor sale and shared ownership.

Our 70,000+ customers come from a diverse range of backgrounds with varying levels of income. We’re here to provide them all with homes that are safe, high quality and sustainable. And with social housing roots going back eight decades, we continue to ensure that every penny of profit is reinvested into our charitable social purpose – delivering more homes and better services for customers.

Role Overview

We have a fantastic opportunity for a Leasehold Manager to act as the main point of contact for our customers and to block manage a portfolio of Leasehold properties within assigned neighbourhoods, ensuring that all properties are well-maintained and comply with relevant health and safety regulations. You will be responsible for delivering excellent customer service within the framework of Leasehold Services.

Your Key Responsibilities Will Include

Be the point of contact for your customers to resolve and investigate complaints and issues raised by residents and provide advice and guidance.
To build relationships and work with both internal and external stakeholders.
Attending meetings, hearings and other forums to build relationships with customers.
Delivering a strong financial performance by working collaboratively with the service charge team to ensure production of accurate and transparent service charge estimates and year end accounts.
To carry out/monitor regular estate inspections and ensure accurate records are maintained, ensuring all properties are well-maintained and comply with relevant health and safety regulations.

More About You

Full UK Driving License essential
Educated to GCSE level or equivalent in Maths and English (Grades A*-C)
You must have previous experience of property management.
Front line / Customer facing property management experience desirable.
Excellent customer service skills as well as an understanding of issues relating to leaseholders and shared owners.
You will have excellent interpersonal and communications skills (verbal and written).
Ability to analyse and draw logical conclusions from complex data.
You will also have a good level of IT knowledge, using Word and Excel to compile and write reports.

Application process

Please attach a tailored CV for this role, ensuring it highlights relevant experience and provides explanations for any employment gaps.

Choosing us is easy

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
Up to 8% contributory pension
Flexible working
Investment in your learning and development

In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family. We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.

A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will: actively look to attract and recruit disabled people, provide a fully inclusive and accessible recruitment process, offer an interview to disabled applicants who meet the minimum criteria for the job, be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job, make reasonable adjustments as required.

At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs.

If you require a reasonable adjustment during the recruitment process, please contact our Resourcing Team to request: resourcing@a2dominion.co.uk

Meeting The Role Requirements

We recognise that some females will only apply for a role if they meet 100% of role requirements. If this sounds like you, we’d still encourage you to apply and also to arrange a call with one of our Resourcing Team to discuss your application further at resourcing@a2dominion.co.uk

A2Dominion are proud to be a family friendly employer

Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us. Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.

The role closes on 27 August 2025, we reserve the right to close this role upon appointment of the right candidate.

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Location:: Staines-Upon-Thames, England, United Kingdom
Salary:: £60,000 - £80,000
Job Type:: FullTime
Category:: Human Resources, Other

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