Key Responsibilities

Leasing

Lead a leasing team responsible for touring and leasing, maximising occupancy and revenue Drive performance and standards within the team, ensuring consistent follow-ups on leads to achieve conversion rates in line with KPIs Take the lead in achieving occupancy targets and development KPIs, including driving average rent rates and management reporting Ensure all tours are conducted to a high standard and driven towards achieving a conversion Lead on the management of resident tenancies, including AST creation, move-in/out processes, and ensuring compliance Handle enquiries professionally, with an emphasis on customer service Work alongside external leasing agents, building positive relationships and increasing sales Provide competitor analysis, including undertaking mystery shops of nearby developments Support the marketing team with information and ideas based on activity, trends, and resident or enquiry feedback Handle resident tenancy renewals, striving to deliver against occupancy and revenue KPIs Be part of a comprehensive leasing team, working alongside Resident, Facilities and Management teams Complete relevant administrative tasks as required, including processing referencing details, ensuring information is correct on tenancy agreements, and handling tenancy and resident informationCustomer Service & Team

Prioritise customer service, alongside maintaining a happy, motivated and ambitious team that is task-driven and results-orientated Deal with complaints with empathy, and praise with modesty Cover the Resident Team rota as and when required Build relationships with senior team members, stakeholders, and clients across the business Keep up to date with changes in technology, processes and industry standards, including local knowledge of recreation and retail Offer suggestions to improve operational performanceOther

Support the team in the management of the entire estate, including residential and commercial elements Be part of the on-call rota as and when required Be flexible and hands-on - get stuck inThe Leasing Team Leader will also be expected to extend their duties to other tasks commensurate with the role.

Who We're Looking For

We're looking for a talented, committed and flexible individual to join our team.

The ideal candidate will ideally be well educated, although this is not a requirement. They will use their experience to contribute to the team by driving revenue, maintaining high occupancy and delivering outstanding customer service.

We're results-driven and looking for dependable, dedicated people who see the bigger picture while loving the detail