Legal Practice Operations Manager. Central London in London
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Job Description
Our client is a boutique London-based law firm specialising in complex, high-value, and cross-border matters. The firm advises corporates, investors, and high-net-worth individuals on dispute resolution, regulatory issues, and international legal strategy, well-established and recognised for their commercially focused approach, international outlook, and ability to navigate sophisticated legal challenges across multiple jurisdictions.
The Practice Manager is responsible for overseeing the firm’s operational processes, ensuring that legal work progresses efficiently and is translated into timely and accurate billing. The role sits at the centre of legal delivery, operations, and finance, providing structure, visibility, and consistency across workflows, billing cycles, and reporting.
Responsibilities
Workflow & Matter Management
Oversee allocation of work across the legal team
Monitor matter progress, timelines, and capacity
Identify and address bottlenecks
Ensure matters progress efficiently from instruction through to completion
Billing & Revenue Process
Ensure time recording is accurate and up to date across the team
Coordinate monthly billing cycles with solicitors
Oversee the conversion of WIP into invoices
Ensure invoices are issued in a timely and consistent manner
Reporting & Financial Visibility
Produce weekly reporting on revenue, WIP, and pipeline
Provide clear visibility on operational and financial performance
Identify risks such as unbilled time, delays in billing, or matter stagnation
Work closely with the Finance function to align operational and financial data
Client Journey & Standards
Oversee onboarding processes, including KYC and matter setup
Maintain consistent standards of client communication and delivery
Support continuous improvement of the client experience
Systems & Process Management
Oversee and optimise use of systems (including Clio and CRM)
Maintain and develop internal processes and operational documentation
Ensure data integrity across systems
Team Coordination
Act as a central coordination point between legal, operations, and finance
Support the Partner on pipeline visibility
Supervise and support Junior Operations
Key skills
5+ years’ experience in a law firm operations or legal management role
Strong understanding of law firm workflows, billing processes, and WIP management
Commercially aware with the ability to interpret operational data in a financial context
Highly organised with strong attention to detail
Confident working with legal systems and reporting tools
Effective communicator, able to work across legal and non-legal teams
Job advantages
Fantastic close-knit team to be a part of
Exciting clients and cases
Diverse international environment
Competitive salary and bonus potential
Flexible work – hybrid option available
Charming office in the heart of London
Opportunity to feel your potential and grow with the team
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
- Location:
- London
- Job Type:
- FullTime
- Category:
- Manager, Legal, Operations Manager, Management, Operations
