Lift & Escalator Services Manager

Location: Canary Wharf

Hours of Work: Monday to Friday 40 Hours

Summary The Lift & Escalators Services Manager will support the Lift & Escalator Manager in ensuring the safe, compliant and efficient operation of all assets. Oversees contractor performance, inspections, documentation, and lifecycle works, while leading robust safety practices and emergency response to minimise risk and disruption to tenants, visitors and the Estate.

Main Responsibilities

Oversee major repairs and refurbishments to Estate equipment, ensuring all works meet quality expectations and comply with contractors' published safety standards. Rigorously monitor programme schedules, ensuring contractors provide clear, structured plans and adhere to agreed target dates while co-ordinating effectively with other trades. Leading regular project reviews and deliver consistent progress updates to Building Managers, Directors and Managing Directors throughout each project. Ensure all CDM duties and Contractor Short Form Trade Contract requirements are fully met where applicable. Manage service contract and lifecycle tenders as they fall due for renewal, supporting the L&E Manager throughout all stages in accordance with procedures and policies. Verify that contractors fully adhere to the tender process and submit accurate budget information. Remain informed on available technical solutions to enhance quality, reliability, and operational sustainability, optimising energy efficiency and environmental performance across the Estate and lift and escalator assets. Assist the Lift & Escalator Manager during emergency breakdowns, including supporting the safe release of entrapped passengers. Guide and co-ordinate site-based engineering teams to maximise efficiency and minimise asset downtime, while ensuring full compliance with all Health & Safety requirements. Maintain a strong focus on risk reduction by promoting safe systems of work and proactive hazard management at all times. To assist the Lift and Escalator Manager in all two-man operations, as required. To carry out inspections within the lift shafts, motor rooms and pits whilst logging these inspections with photographic records. Call out the appropriate lift or escalator contractors to attend faults in line with the Company's administrative procedures. Liaise with attending engineers and actively monitor their work to ensure compliance with required standards, auditing performance and confirming the safe and efficient return of the lift or escalator to normal service. Oversee each service provider to ensure full adherence to the monthly programmed maintenance visits and achievement of all scheduled quotas. Monitor all repair works to confirm they are carried out safely, correctly and in accordance with the specific requirements of each location. Person Specification Project Management experience would be beneficial for this role. At least 5 years' experience in the lift and escalator industry with a major lift and escalator company is essential. Minimum of NVQ3 qualification. Must have the ability to liaise with engineers and communicate at all levels. Conversant with the Regulations and Codes associated to both lifts and escalators. CDM experience. Excellent Health & Safety knowledge Experienced in at least one of following disciplines: installation, modernisation or large repairs to lifts and/or escalators. IOSH qualification. Excellent IT experience and understanding. Displays strong organisational and time management skills.

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