Linkline Operations Manager

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Join to apply for the Linkline Operations Manager role at Lewisham Council

Join to apply for the Linkline Operations Manager role at Lewisham Council

Job Description

Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!

Job Description

Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!

We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.

Introduction

Do you have a knowledge and interest in supporting people safely at home with digital and assistive technology? Do you have experience of managing a team who provide a front facing social care service? Do you thrive on improving performance and quality? Then we are interested in hearing from you.

What’s the role? …

We have a vacancy for an Operations Manager to lead a 24 hour, 365 day a year telecare team who provide the calls handling and response service to over 4,500 connections within the Borough. The successful person will get involved with contract management and performance monitoring as well as building contacts and collaborating with Health, Social Care and Housing colleagues.

What’s in it for you?

Excellent training and development opportunities, plus a range of benefits including:

What We’re Looking For

We are looking for someone who has worked within the telecare field and can hit the ground running. We are hoping to attract someone who can work to offer a new way of providing telecare as we transition from analogue to digital with SMART devices which means considering different ways of providing technology enabled care.

You will be experienced in managing staff as well as resilient and flexible in your approach.

Location

The job is based in Ladywell SE13. There is an opportunity to work from home but this is based on the needs of the service and the team.

Special conditions

The recruitment process is anonymous and we don’t accept CV’s.

Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.

For an informal discussion about this job, please contact (Michele Oliver-Lockwood - 07392 286572)

Please click here to view the Job Description and Person Specification

Salary

£50,646 - £52,674 per annum (P04)

N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.

Diversity

Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply

The Council has a dedicated employment support service, Lewisham Works , which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email JobsAndSkills@lewisham.gov.uk and an advisor will be in touch with you.

The Council reserves the right to close adverts early if there is a large response.

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Location:
London, England, United Kingdom
Salary:
£80,000 - £100,000
Job Type:
FullTime
Category:
Management & Operations

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