Keep our tech, teams, and timelines in perfect sync.

At House of Willow Alexander, we don’t just deliver home and garden services — we deliver time, trust, and beauty to our clients. Every booking is a promise, and you’ll be the one who makes sure we keep it.

We’re looking for a commercially-minded live operations leader to run our entire daily service schedule, manage our tech platform, and keep our eco-friendly vans moving like clockwork. You’ll oversee all recurring client work plus new bookings, making sure our teams arrive on time, fully equipped, and ready to deliver a flawless service experience.

This isn’t a call-centre role. This is a central command seat — where quick thinking, clear communication, and sharp commercial instincts are essential.

• Own the entire live schedule across all service vans, ensuring routes are efficient, profitable, and smooth.
• Manage all subscription schedules — keeping recurring clients delighted and retention high.
• Slot in new and last-minute bookings without disrupting the day’s flow.
• Operate and optimise our tech platform — from booking management to route planning.
• Track live jobs, review notes, confirm completions, and follow up on anything outstanding.
• Be the real-time support hub for field teams — solving problems, rerouting if needed, and keeping everyone on track.
• Collaborate with Customer Success on client updates and with Sales to handle incoming leads (with support from your Sales Assistant).
• Spot trends and continuously improve — analysing data to make future days run even better.

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You’ll thrive here if you…




• Have 2–5 years’ experience in scheduling, dispatch, fleet management, live operations, events, or service delivery management.
• Can juggle multiple priorities under pressure without losing your cool.
• Understand that a great schedule is about commercial efficiency, not just logistics.
• Love working with tech platforms and can pick up new systems fast.
• Are a natural problem-solver and a clear communicator — with both clients and teams.
• Care about sustainability — we’re a carbon-neutral brand with a big eco mission.
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The Details




• Pattern: Monday–Friday, 08:30–17:30 (1-in-6 weekend phone cover, paid overtime)
• Location: Sidcup HQ — on the operations floor with Customer Care, Fleet, and Tech
• Growth route: Senior Operations Manager → Head of Service Delivery
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Package highlights




• £30–35k salary + performance/impact rewards
• 28 days holiday + your birthday off
• Free barista-grade coffee, breathwork breaks & homemade baking
• Office herb garden a few steps away




Be the strategist, problem-solver, and heartbeat of our daily operations.




If you’re ready to orchestrate a moving puzzle, keep promises to customers, and run a schedule that sings — we’d love to hear from you.