Working Hours: Monday-Friday: 8:30 AM to 5:30 PM Saturday:8:30 AM to 12:30 PM One-hour unpaid lunch break, excludes Saturday Annual Leave: 20 days excluding Public Holidays Key Responsibilities Resident and Visitor Support Provide a welcoming, professional, and approachable presence. Address resident enquiries, offering guidance on building services and procedures. Assist with tasks such as allowing access for deliveries. Challenge unauthorized visitors in a polite but firm manner and provide directions. Security and Access Control Monitor and control building access, ensuring only authorized individuals enter. Conduct routine checks on locks, gates, and access systems, ensuring they are operational and secure. Respond promptly to suspicious activity, reporting incidents to the property manager or relevant authorities. Monitor and manage any CCTV systems, if applicable. Communal Area Maintenance Maintain the cleanliness and tidiness of communal areas. Undertaking routine watering of plants/shrubs Perform light maintenance tasks such as replacing bulbs, lubricating hinges, or arranging repairs for larger issues. Inspect and report on the condition of communal stairwell and hallway lighting. Carry out regular checks and adjustments to communal timer switches for seasonal changes. Monitor perimeter fencing and walls for damage and report or arrange repairs. Health and Safety Compliance Conduct regular visual inspections of the building to identify hazards such as leaks, tripping risks, loose fittings and flammable materials. Ensure fire exits and evacuation routes are clear and compliant with the Fire Safety Act 2021. Undertake and document weekly fire alarm testing and monthly emergency lighting inspections and lift phone line tests. Conduct routine checks and minor adjustments for fire doors. Assist with periodic risk assessments and fire drills, ensuring residents are informed and prepared. Seasonal and Weather-Related Tasks Oversee the clearance of snow and gritting of pathways, steps and roadways during winter. Monitor drains during heavy rain to mitigate potential flooding. Inspect the property for storm damage and report issues. Waste and Recycling Management Oversee the correct use of communal waste facilities, ensuring bins are not overfilled or misused. Maintain clean and odour-free rubbish collection areas, sweeping and disinfecting regularly. Conduct routine inspections of the estate, including shared spaces like tennis courts and BBQ areas, removing litter and reporting damage. General Administrative Duties Maintain logs of daily activities, resident interactions, and incidents. Liaise with contractors to ensure work is completed to the required standard and in line with building protocols. Update noticeboards with announcements, rules, or event notices. Oversee the booking and use of communal amenities, such as tennis courts/BBQ areas. Customer Service and Community Engagement Build positive relationships with residents, being approachable and proactive in resolving issues. Communicate updates and changes in building policies. Emergency Response Act as a point of contact for emergency situations. Assist with safe release of passengers trapped in lifts and report mechanical issues to contractors. Perform weekly flushing of water points to prevent Legionella. Additional Responsibilities Support PM with special projects, including compliance checks. Attend training sessions such as fire safety, first aid, manual handling, and health and safety compliance. Stay accessible during working hours via mobile phone. Key Skills and Attributes Professionalism: Maintain a clean, presentable appearance and deliver consistent service levels. Communication: Strong verbal and written skills Problem-Solving: Quick and proactive resolution of issues with focus on resident satisfaction. Attention to Detail: Ensure high standards of cleanliness, safety, and orderliness. Adaptability: Handle varied responsibilities and emergencies calmly and effectively. Teamwork: Collaborate with property management and contractors. Qualifications and Experience Prior experience in similar role highly desirable. Familiarity with fire safety regulations: Fire Safety Act 2021 and Health/Safety at Work Act 1974. Basic understanding of building maintenance and compliance requirements. Customer service experience in residential or hospitality. Training in first aid, manual handling, or fire safety (preferred). An ability to drive onsite buggy. IT skills Performance Metrics Resident Satisfaction: Positive feedback and prompt resolution of complaints or concerns. Cleanliness and Maintenance Standards: Regular audits of communal areas and waste facilities. Compliance: Adherence to health, safety, and fire safety regulations. Efficiency: Responding to resident requests and emergencies. Working Conditions Duties such as lifting, bending, or extended periods of standing may be required. Uniform will be provided and must be worn during working hours.

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