Job Title: Logistics Support Specialist

Reports to: Logistics Manager UK

Team: Global Supply Operations

Location: Chippenham, UK

Contract type: Permanent

Work set up: Hybrid – 2 days onsite

Join a Science-Led Consumer Healthcare Pioneer on an Exciting Growth Journey

Are you ready to be part of something extraordinary? At Alliance, we're a dynamic, science-led consumer healthcare organisation specialising in advanced skincare solutions and vitamins, minerals & supplements (VMS). Backed by innovation and driven by purpose, we're on an exciting journey of transformation and growth — expanding our reach, enhancing our brands, and bringing cutting-edge products to more consumers across the globe.

As we continue to evolve, we’re looking for passionate, curious, and driven individuals to join us. If you’re excited by the opportunity to shape the future of health and wellness in a fast-paced, entrepreneurial environment — this is your moment.

As the Logistics Support Specialist, your job purpose is to

• Lead and coordinate logistics support activities across the business, driving operational excellence through efficient freight and warehouse coordination, data-driven decision-making, and process automation.
• Play a critical part in optimising logistics performance, improving data integrity, and supporting strategic supply chain initiatives

What you’ll be doing

Operational Support & Coordination

• Act as the point of support for all freight movements including inbound, export and logistics operations across the business.
• Coordinate with nominated freight partners and 3PL (third-party logistics) providers to ensure timely and cost-effective movement of goods.
• Collaborate with internal teams to support warehousing, distribution, and logistics planning activities.

Data Management & Optimisation

• Oversee the maintenance and accuracy of logistics route data in the GDP database and other core systems.
• Lead data cleansing and optimisation initiatives to improve supply chain visibility and efficiency.
• Identify gaps or inefficiencies in logistics data workflows and implement improvements.

Automation & Process Improvement

• Work with cross-functional teams to automate routine logistics processes such as freight bookings, quote logging, KPI reporting, and invoice validations.
• Lead or support the implementation of digital tools and RPA (Robotic Process Automation) where appropriate to streamline logistics operations.
• Champion the use of dashboards and analytics tools (e.g., Power BI, Tableau) to improve decision-making and reporting.
• Identify and implement process improvements to enhance the accuracy and efficiency of inventory reconciliation between internal systems and 3PL/4PL partners.

Cost Control & Invoice Management

• Own the freight quote management process, including rate benchmarking, negotiation support, and maintaining quote logs.
• Log, verify, and approve warehousing and freight invoices in alignment with budgetary controls and SLA expectations.

Reporting & Performance Analysis

• Develop and distribute a consolidated Logistics KPI pack to track performance across key metrics (e.g., on-time delivery, cost per shipment, invoice accuracy).
• Support ad-hoc reporting requests and analysis to assist in performance reviews and continuous improvement initiatives.

Documentation & Compliance

• Maintain and update the logistics work instruction database to ensure process transparency and training readiness.
• Ensure full compliance with Pharma GDP (Good Distribution Practice), customs procedures, and international standards (e.g. dangerous goods, trade compliance).
• Lead internal audits or documentation reviews related to logistics operations.

Project & Change Management

• Actively participate in cross-functional project teams for new product launches, market entries, or system rollouts (e.g., ERP).
• Support integration activities for logistics operations during mergers and acquisitions.
• Lead small-to-medium logistics change initiatives with measurable process or cost benefits.

What we are looking for

• Extensive experience in logistics, supply chain support
• Extensive experience in freight operations, both import and export
• A strong understanding of logistics data structures, route planning, and warehouse processes
• Experience in systems transition and data integration
• A strong experience with process automation tools, ERP systems, and Power BI/reporting platforms
• Analytical mindset with the ability to interpret and act on large datasets
• Advanced knowledge of MS Excel including power queries, macros/VBA
• Good experience with programming I.E. python or similar desirable
• Excellent communication and stakeholder management skills
• High attention to detail and strong organisational capabilities
• Knowledge of trade compliance and customs processes

Why join us?

At Alliance, you’ll be part of a purpose-driven business that empowers people. We offer a supportive, collaborative culture with real opportunities to grow your career as we grow our brands.

We offer great benefits which include.

• A competitive salary and discretionary bonus.
• 25 days holiday per annum + one celebration day + one volunteering day + plus 8 bank holidays (pro rata)
• Option to buy an additional 10-days holiday per annum (subject to start date).
• Pension – doubled up to a maximum of 10% (EG – If you as an employee contribute 5% and above, Alliance will contribute 10%, or if you contribute 4% Alliance will contribute 8%)
• Life assurance – 4 x basic salary
• Health cash plan and Private medical cover free for the employee, with the option to add a partner, and children to up to the age of 24 in full time education.
• Eye care assistance (every 2 years)
• Free annual flu vaccine
• Employee assistance programme which incorporates “Perks at Work” (retailer and gym membership discounts),
• Cycle scheme for electric and push bikes
• Electric vehicle scheme with Tusker (terms apply)
• Agile working, and family friendly policies.
• Global employee recognition scheme.
• Employee referral scheme - £1,000 for a successful hire

If you are looking to make a difference and be part of something exciting, we’d love to hear from you