Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JOB SUMMARY Manages the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the security/loss prevention or related professional area. OR 2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area. CORE WORK ACTIVITIES Managing Security/Loss Prevention Operations Assist the Director of Engineering in administering fire prevention programs and emergency preparedness. Conduct hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process. Develop detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times. Comply with applicable laws and safety regulations. Follow proper key control guidelines in loss prevention and in the property. Develop a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional. Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system. Follow Duty of Care process for the protection of guests and employees. Follow up on all unusual activities in and around the property that would impair the well being of guests and employees. Handle complaints, settle disputes, and resolve grievances and conflicts, or otherwise negotiating with others. Implement action plans to monitor and control risk. Monitor all unusual activities in and around the property that would impair the well being of guests and employees. Oversee all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities. Oversee and guide the efforts of the Accident Prevention Committee. Oversee first aid program for guests and employees. Oversee the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases. Communicate the importance of safety procedures, detailing procedure codes, ensurie employee understanding of safety codes, monitor processes and procedure related to safety. Emphasize teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime. Encourage and build mutual trust, respect, and cooperation among team members. Provide personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. Serve as a role model to demonstrate appropriate behaviors. Utilize interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Ensuring Exceptional Customer Service Meet quality standards and customer expectations on a daily basis. Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service. Provides services that are above and beyond for customer satisfaction and retention.

Additional Responsibilities Analyze information and evaluating results to choose the best solution and solve problems. Develop liaison with local law enforcement and emergency services. Inform and/or updates the executives and peers on relevant information in a timely manner. Provide information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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