M365 Copilot SME (3x Vacancies) We are Hiring M365 Copilot SME (3x Vacancies) Location: Sheffield, UK Duration: 6 months Contract: Inside IR35 Provide 3rd/4th line operational support for M365 Copilot across HSBC's tenant. Providing incident response via complex troubleshooting, policy / configuration changes and mass deployments throughout the organization. Key Responsibilities Incident & Problem Management Triage and resolve complex M365 escalations / Multi User Incidents (usage, access errors, unexpected results). Root cause analysis across M365 Admin Centre, Entra, Conditional Access, SharePoint / OneDrive permissions, Teams, Group Policy Objects, Aternity etc. Observability and Monitoring Advanced understanding of monitoring and observability tools such as Thousand Eyes and Downdetector. Required Qualifications 58+ years in Microsoft 365 support at enterprise scale. Strong skills in Microsoft Copilot, SharePoint / OneDrive permissions, Entra ID, Conditional Access. Experience working within regulated environments and producing audit-ready artifacts. Preferred Exposure to large scale Copilot deployments (free / M365) in the financial sector. Proficiency with PowerShell and Graph API for troubleshooting and reporting. Provide CoPilot knowledge sharing sessions to fellow M365 Application owners. #J-18808-Ljbffr