M365 Technical Manager

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Job Description

Responsibilities

  • Deliver high standards of operational effectiveness across the Microsoft 365 platform, ensuring performance, stability, and service excellence.

  • Own and develop the M365 roadmap, ensuring alignment with organisational priorities, user needs, and emerging technologies.

  • Lead platform security and governance, ensuring compliance with internal policies and industry best practices-particularly within secure or regulated environments.

  • Oversee incident and problem management for M365 services, ensuring timely resolution, root-cause analysis, and continuous improvement.

  • Champion user experience and customer satisfaction, developing strong relationships with stakeholders across the business.

  • Manage service processes in line with ITIL principles, driving maturity in service delivery and operational management.

  • Ensure the platform meets enterprise-level standards for resilience, scalability, and integration with wider infrastructure.

  • Build and lead a high-performing M365 team, fostering a culture of accountability, collaboration, and professional growth.

Candidate requirements

  • Proven experience managing Microsoft 365 at enterprise scale, with strong knowledge across core workloads (Teams, Exchange Online, SharePoint, OneDrive, Entra ID, etc.) for a minimum of 8 years.

  • Microsoft Qualifications required:

  • Microsoft certification M365 Administrator Expert or hold at least 3 of the following Microsoft 365 certifications: Endpoint Administrator Associate, Messaging Administrator Associate, Teams Administrator Associate, Identity and Access Administrator Associate, Information Security Administrator Associate certification.

  • Microsoft Qualifications optional: Designing Microsoft Azure Infrastructure Solutions (AZ-305)

  • Demonstrated success working in secure, regulated, or compliance-driven environments.

  • Strong leadership capabilities with experience guiding technical teams and driving high performance.

  • Customer-focused approach with excellent communication and stakeholder-management skills.

  • Hands-on experience developing and delivering technology roadmaps.

  • Strong problem-solving and organisational skills.

  • Competence in ITIL-aligned service management; ITIL certification desirable.

Typically requires: A University Degree or equivalent experience and minimum 8 years prior relevant experience, or An Advanced Degree in a related field and minimum 5 years experience.

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Location:
Livingston
Job Type:
FullTime
Category:
Technology

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