Maintenance Team Leader - Housing (Perm: London)

New Yesterday

Pertemps Network Group are delighted to be supporting a reputable and forward-thinking Housing Provider in the appointment of a highly experienced Maintenance Team Leader.

This is a pivotal leadership role with full operational responsibility for responsive repairs, compliance, asset management, capital works delivery, contractor performance, and regulatory assurance. Reporting directly to an operational leader, this role combines technical expertise with strategic oversight and people management.

Salary: £48,000 – £53,000 per annum
Full Time | Permanent
Sector: Social Housing
Location: London

The Opportunity

This position offers the chance to take ownership of a comprehensive maintenance and asset management function, ensuring properties remain safe, compliant, and maintained to a high standard, while driving continuous service improvement and regulatory excellence.

You will operate at both operational and strategic levels, ensuring compliance with statutory requirements, regulatory standards, and organisational KPIs.

Key Responsibilities

Strategic Asset Management & Maintenance Leadership

Lead the delivery of the Asset Management Programme, ensuring effective lifecycle planning and long-term investment strategies.
Oversee stock condition surveys and maintain accurate property data to inform capital planning.
Develop and implement preventative maintenance strategies to reduce reactive repairs.
Drive value for money across maintenance contracts and service delivery.
Ensure systems are in place to monitor and improve performance against regulatory consumer standards.Responsive Repairs & Voids Management

Oversee day-to-day maintenance operations and ensure works are completed within agreed SLAs.
Undertake post-inspections of works exceeding £1,400 to ensure quality and compliance.
Conduct void inspections and sign-off to minimise turnaround times and revenue loss.
Act as escalation point for complex repairs cases.
Participate in and manage the emergency out-of-hours escalation service.Compliance & Building Safety Assurance
Take full responsibility for statutory compliance across:

Gas Safety (CP12 certification oversight)
Fire Safety (FRA actions and remedial works)
Electrical Safety (EICR compliance)
Legionella monitoring and control
Asbestos management plans
Lift servicing and LOLER compliance
Health & Safety legislation applicable to social housingYou will ensure robust audit trails, compliance tracking systems, and regulatory reporting mechanisms are maintained to inspection-ready standard.

Capital Works & Contractor Management

Lead refurbishment and improvement projects (internal and external domestic works).
Manage external contractors on site, ensuring quality, safety, and adherence to specification.
Oversee cyclical maintenance and major works programmes.
Contribute to procurement exercises including tender preparation and contractor evaluation.
Monitor contractor KPIs and implement performance management where required. Disrepair, Complaints & Risk Management

Manage and mitigate housing disrepair claims in collaboration with legal teams.
Ensure all Stage 1 and Stage 2 complaints are investigated and responded to within target.
Respond to Member enquiries professionally and within agreed timescales.
Identify and manage operational risk within the maintenance function.Financial & Performance Management

Work alongside Senior Management in planning, managing, and monitoring the maintenance and asset management budget.
Ensure accurate forecasting and cost control across programmes.
Produce detailed KPI and performance reports for Board and senior leadership.
Analyse data trends to identify service improvement opportunities. Team Leadership & Stakeholder Engagement

Direct line management of two Customer Service Officers within the maintenance team.
Develop team capability and performance standards.
Liaise effectively with tenants, contractors, Board members, and senior stakeholders
Promote a strong customer-focused culture within the service. Candidate Profile

We are seeking a technically competent and commercially aware maintenance professional with:

Extensive experience in social housing maintenance or asset management
Strong working knowledge of statutory compliance frameworks
Demonstrable experience managing contractors and capital works projects
Experience handling disrepair claims and complex complaints
Budget management and financial monitoring experience
Strong data analysis and reporting capability
Leadership experience within a property or maintenance environment
Excellent communication and stakeholder management skillsDesirable

Relevant qualification in Building Surveying, Construction, Property Management, or Asset Management
NEBOSH / IOSH certification
Knowledge of social housing regulatory standards and consumer standardsWhy Apply?

This is an opportunity to take full ownership of a critical housing function within a respected organisation. The successful candidate will play a central role in ensuring regulatory compliance, resident safety, financial control, and service excellence.

If you are a driven maintenance professional ready to operate at leadership level within social housing, we would welcome your application
Apply
Location:
London
Salary:
£48,000 - £53,000 /annum
Job Type:
FullTime
Category:
Public Sector

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