This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the + business community. Please do not contact the recruiter directly.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite or in a hybrid model (combination of in-office and virtual days).

How will you make an impact in this role?

We are building an energetic, high-performance team with a nimble and creative mindset to drive our technology and products. American Express (AXP) is a powerful brand, a great place to work and has unparalleled scale. Join us for an exciting opportunity in the Enterprise Storage Technology within American Express Technology. In this role you will leverage your technical understanding to support executional certainty for our engineering teams. Additionally, you will ensure visibility of outstanding issues, risks, and delivery status. You will identify, support, and/or action next steps to resolve impediments to delivery.

Job Responsibilities:

Manages the planning, coordination, and execution of technology-focused projects, ensuring alignment with strategic objectives and project goals

Leads Agile release trains, coordinating with product owners, scrum masters, and development teams to ensure timely and quality delivery of project milestones

Leads Program Increment (PI) planning meetings with senior leadership, product management, and delivery teams to ensure strategic alignment and readiness

Mentors Agile Release Train (ART) meetings to ensure the preparation, readiness, and prioritization of features for future PI planning sessions

Develops risk management plans, conducts regular risk assessments, and implements mitigation strategies to ensure smooth Agile Release Train (ART) execution

Analyzes and interprets relevant portfolio, Release Train, and team-level metrics to provide strategic insights into delivery and execution

Facilitates Inspect & Adapt sessions and other retrospective meetings to promote a culture of continuous learning and improvement within the teams

Oversees the process of maintaining project documentations including requirements, specifications, and progress reports ensuring they are updated in Project Management tools

Develops risk management plans, conducts regular risk assessments, and implements mitigation strategies

Tracks relevant Objectives and Key Results/Key Performance Indicator (OKR/KPIs) to measure and report on project performance

Facilitates communication among stakeholders, including project sponsors, team of colleagues, and external partners, to ensure effective information flow

May or may not manage resource allocation, ensuring optimal utilization of resources across multiple projects and balancing workload among a team of colleagues

May or may not manage and lead a team of technology delivery colleagues, providing leadership, guidance, and coaching to support continuous learning, growth opportunities, inclusivity, and the development of best practices

May or may not recruit colleagues with relevant experience, and develops, rewards, and energizes an effective team

Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives

Minimum Qualifications:

Bachelor's degree in a technical discipline (e.g., Computer Science, Information Technology, Engineering), and/or comparable experience; advanced degree

Knowledge of Agile/SAFe/Lean methodologies

Knowledge of technical challenges and systems design, with the ability to facilitate technical discussions and drive solutions

Knowledge of the full life cycle of product development, from concept to delivery, including Test Driven Development

Experience in program delivery or project management, preferably within a technology-focused environment

Experience in leading project teams, with a track record of successful project delivery

Experience in managing multiple projects and coordinating cross-functional teams

Experience in project management software tools and techniques, such as JIRA, Confluence, or similar platforms

Experience in writing technical documentation Proven track record in managing large, complex products with multiple partners

High attention to organization and detail in a deadline-driven work environment

Self-starter with thought leadership and prioritization skills in a complex environment

Exceptional communication and presentation skills, and able to influence and engage stakeholders at all levels

Ability to drive consensus and tangible outcomes, fostering cross-team communication

Strong personal presence, active listening, summarization, and lateral thinking skills

Collaborative team player with strong relationship-building skills

Outstanding problem-solving and strategic thinking abilities; capable of leading technology and culture change

Deep understanding of the full lifecycle of product development, including Test Driven Development (TDD) and MLOps concepts

Certification in SPC (SAFe Program Consultant), SA (SAFe Agilist), PMI-ACP (Agile Certified Practitioner), or PMP (Project Management Professional) is a plus

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

#LI-DNI