Market Coordinator - Global Brand

The Market Coordinator supports this Global Brand's 'Host Services' team across the UK, Nordics, Middle East & Africa by managing high‑value host escalations and ensuring timely, high‑quality issue resolution. Acting as a key liaison between Hosts, Market Managers and internal teams, the role provides end‑to‑end case handling, diagnostics, and policy‑aligned resolutions while maintaining exceptional communication standards.

Key Responsibilities

• Handle high‑value Host escalations and provide clear, end‑to‑end resolution.
• Partner closely with Market Management field teams to diagnose urgent issues and strengthen processes.
• Maintain expert knowledge of Brand policies, brand‑risk topics and case‑resolution workflows.
• Triage and assign tickets efficiently, providing recommendations for streamlined resolution.
• Improve regional listing quality and contribute to increasing 5‑star guest experiences.
• Support in‑market events and manage stakeholder communication across regions.
• Conduct in‑depth research to address complex Host challenges.
• Meet SLA targets and maintain strong communication with internal and external partners.

Required Skills & Experience

• 5+ years in account management, operations, customer success or similar.
• Proven experience managing high‑value, time‑sensitive customer escalations.
• Exceptional written and verbal communication, conflict resolution and multitasking skills.
• Strong analytical and problem‑solving abilities.
• Proficiency with Salesforce, G‑Suite; Jira preferred.

Additional Details

• Location: London (office 2 days/week, ideally Tue & Thu)
• Contract: 12 months (03/03/2026 – 03/02/2027), 40 hours/week
• Pay: £24.03 per hour