Membership Administration Mananger

2 Days Old

Membership AdministrationManager £38,000 - £43,000 Liverpool Permanent, Full Time Contract type:Permanent
Working arrangements:Standard working hours between 9am 5pm, Monday to Friday. Hybrid working, with a minimum of 6 days per monthin the office
About the role:
The Royal College of Physicians isseekingto recruit amembership administration manager to playan important rolein shaping and delivering an outstanding member experience.
Based in our Liverpool office, you will lead a busy team (3 direct reports) who are often the first point of contact for those looking to join the RCP, have membership related queries or want to understand more about the value of RCP membership.
Key Responsibilities Youllbe responsible foroperations relating to the memberlife-cyclesuch as new member applications, renewals and cancellations and oversee the collection c£8.5M of income via Direct Debit and online payment providers.
Youllplay a key role in membership growth, providing regular reporting on membership acquisition,retentionand changes within our membership profile.
Youllwork collaboratively with other managers across the wider membership team, contributing to the delivery of our membership strategy, as well as ensuring continual improvement of processes and our approach to supporting members.
About you: You will have at least five years experience within a membership or subscription-based context with a solid understanding of the membershiplife-cycle.
You will have experience in managing a large subscription income, direct debit processing, budgetmonitoringand forecasting.
You will be an inclusive and confident people manager, who strives to bring out the best in their team and operations with enthusiasm and a proactive approach.
You will have experience of using customer relationship management systems e.g. Microsoft Dynamics and be able to use data confidently foraccurateprocessing,reportingand insight.
For more information about the role please view the job description at the bottom of the page.
Our benefits Working at the RCP comes with lots of benefits designed to ensure that you feel valued and supported in your role. The benefits we offer include:
29 days holidayper annum,plus bank holidays
health cash plan
group personal pension plan with 7% employer contribution
interest-free season ticket loan
life assurance
annual pay award
flexible working hours
employeeassistanceprogramme 24/7 advice and support for any work-related issues as well as any problems affecting your home life
occupational health team includesemployment and work-related health assessments, health checks andwork stationassessments
cycle to work scheme
professional training and development opportunities
enhanced maternity and paternity pay
staff discounts platform including discounts on cinema tickets and a range of high street brands
About the RCP
The Royal College of Physicians is a rewarding and friendly place to work with an incredible history, dating back to our foundation in 1518. We are a professional membership body for physicians doctors who work in hospitals with over 40,000 members in the UK and around the world working to improve patient care and reduce illness. Our activities focus on educating,improvingand influencing for better health and care.
How to apply
To apply, pleasesubmityour CV and a supporting statement outlining how your skills and experience meet the job description. Please note that applications received without a supporting statement will not be shortlisted. Closing date: 8 March 2026
Shortlisted candidates will be notified by: 11 March
Interview date:w/c 16 March
The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity.
The RCP is all about our people our members, staff,volunteersand leaders. We educate,influenceand collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into our community people whorepresentthe 21st-century medical workforce and the diverse population of patients we serve is a priority for us.
Who we are
The Royal College of Physicians (RCP) is a rewarding and friendly place to work with an incredible history, dating back to our foundation in 1518 by King Henry VIII. We are a professional membership body for physicians doctors who work in hospitals with over 40,000 members in the UK and around the world working to improve patient care and reduce illness. Our activities focus on educating,improvingand influencing for better health and care.
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Location:
Liverpool
Salary:
£40,000
Job Type:
FullTime
Category:
Health;Customer Service

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