Membership Administrator (12-Month FTC, Maternity Cover)

Professional Membership Body | Hybrid, Office attendance requirement days a month | £30,750

Membership Bespoke is delighted to be supporting a leading professional membership organisation to recruit a Membership Administrator on a 12-month fixed-term contract.

This is an excellent opportunity for a highly organised and customer-focused professional to join a collaborative membership team at the heart of a respected, purpose-driven organisation.

The Role

Acting as the first point of contact for members, you will play a pivotal role in delivering a high-quality membership experience. This is a varied and fast-paced position combining customer service, administration, and stakeholder engagement.

Key responsibilities include:

• Managing member enquiries via email and telephone, ensuring timely and professional responses
• Supporting membership renewals and applications, including professional development pathways
• Assisting with the delivery and administration of CPD programmes
• Maintaining accurate records on the CRM system
• Collaborating with internal teams including finance and marketing
• Supporting initiatives to enhance member engagement and progression

You will also contribute to continuous improvement, ensuring processes are efficient and member-focused.

The Candidate

We are looking for a proactive and detail-oriented individual with:

• Previous experience within a membership body, professional association, or similar environment
• Strong administrative and organisational skills with excellent attention to detail
• Outstanding communication skills across multiple channels
• A customer-centric mindset with the ability to build relationships with a wide range of stakeholders
• Experience using CRM systems (IMIS preferred) and Microsoft Office, particularly Excel
• The ability to manage workload effectively in a busy, time-sensitive environment

A positive, flexible approach and willingness to support wider team objectives will be key to success.

The Package

• Salary: £30,750
• Contract: 12-month fixed-term (maternity cover)
• Working pattern: 35 hours per week
• Location: Remote, with 3 team days per month in London
• Excellent benefits package including pension, healthcare, wellbeing support, and professional development opportunities

Apply

To apply for this role, please send your CV

Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.

membershipbespoke is acting as recruitment business in relation to this role. membershipbespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.membershipbespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.