Role Overview:

We are looking for a highly organised and detail-oriented Sample Coordinator to manage the coordination, tracking, and organisation of product samples across the business. This role plays a key part in ensuring samples move efficiently between Production, Sales, Creative, and Marketing teams, supporting showrooms, sales activities, and brand initiatives.

The Sample Coordinator will oversee the full lifecycle of samples — from ordering and shipment to inventory management and showroom presentation.

The ideal candidate is proactive, structured, and comfortable managing multiple workflows simultaneously.

This role sits within the Merchandising Team and reports to the Head of Merchandising.

Key Responsibilities:

• Act as the primary point of contact for all sample availability, requests, and operational queries across the business
• Process sample orders and returns in the ERP system for the Global Sales team, and occasionally for Creative and Marketing teams
• Coordinate with Agents and Logistics teams to arrange and track domestic and international sample shipments
• Manage and maintain Carnets for teams travelling internationally with samples
• Organise and coordinate sample selections for major and minor showrooms throughout the year
• Raise purchase orders and track sample deliveries with suppliers and warehouse partners
• Manage the physical showroom sample inventory, including merchandising and quarterly stocktakes
• Provide guidance to external showrooms and agents on sample presentation and merchandising standards
• Support seasonal sample selections in collaboration with Agents and Key Accounts
• Oversee the redistribution of older samples to other areas of the business when appropriate
• Analyse sample usage, loss, and wastage, and recommend improvements to increase operational efficiency

Experience, Skills & Requirements:

• Previous experience in sample coordination, inventory management, or product operations is essential
• Strong organisational and time-management skills, with the ability to prioritise and manage multiple tasks
• High level of attention to detail and reliability
• Excellent communication and coordination skills, both written and verbal
• Proactive mindset with the ability to identify improvements and solve problems
• Intermediate Excel skills preferred
• Experience using Sage or similar ERP systems is advantageous

Working Arrangements:

• Based in the London office 4 days per week, with 1 day working from home
• Occasional travel to our warehouse in Finsbury Park may be required

Our Company Benefits:

• Health Insurance via Vitality
• Summer Fridays
• Life Insurance – Legal & General
• Cycle To Work Schemes
• Eye Test Vouchers
• Pension with Aviva
• Enhanced Maternity / Paternity Leave
• Gym Membership scheme via Vitality
• Staff Discount & Sample Sales
• Employee Discount Scheme – Via BrightHR
• Employee Assistance Scheme
• Staff Allowance, Welcome Gifts and Christmas Gifts