This successful Motor Insurance business have a refreshing attitude to staff development and customer care! They are currently looking for a First Response Unit Team Leader to join their business and be responsible for all aspects of staff performance management to maximise productivity and output. You must have managerial experience ideally in Motor Insurance claims or something very similar and call centre related otherwise we wont be able to put you forward. Main duties will include: Lead a team of First Notification of Loss Handlers Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays, and time management, monthly one to ones, performance reviews, training and development, disciplinary procedure, and staff welfare Impart technical knowledge to the team by way of mentoring and coaching with the ability to display a thorough knowledge on areas of indemnity, liability, and validation Maximise capture opportunity for service providers delivering the right outcome To participate in the design, development and implementation of new claims management process improvements and assist with the design and delivery of training Ensure the effective management of inbound call handling philosophies are adhered to We are looking for energetic and enthusiastic Team Leader who is ready for a new a...