Your new company

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Our client is a leading housing association, committed to providing safe, affordable, and high-quality homes for its communities. With a strong focus on sustainability, community engagement, and resident wellbeing, they strive to make a positive impact on the lives of those they serve. The dedicated team works collaboratively to create inclusive and thriving neighbourhoods where everyone can flourish.
Your new role
Are you a skilled and experienced Multi-Skilled Plumber in Swindon and surrounding areas who are looking to make a real difference? Our client is seeking a dedicated professional plumber to deliver high-quality repair and maintenance services that support their mission of providing safe and affordable homes.
Key responsibilities and outcomes include but are not limited to:

• Deliver high standards of work, relevant joinery
• Carry out secondary trade activities (Multi) within acceptable quality standards to support KPIs for a first time fix, such as Plastering, basic carpentry etc
• Provide outstanding customer service and contribute to achieving operational performance targets.
• Accurately record and report operational activities following company and legislative procedures.
• Assess risks before work and follow strict Health and Safety measures to protect yourself, customers, and colleagues.
• Maintain the condition and appearance of the company vehicle to meet regulatory and company standards.
• Keep accurate van stock records to ensure materials are well-stocked.
• Ensure all tools, equipment, and plant machinery are maintained, certificated, and defects reported promptly.
• Follow safeguarding procedures carefully, identifying and reporting any concerns related to customer safety.

• Comply with legislation, company policies, and procedures.
• Consistently delivers high-quality services aligned with customer service standards.
• Accurate and timely reporting of near misses and RIDDOR accidents.
• Meeting or exceeding KPIs for first-time fix repairs.
• Achieving key performance and productivity goals.
• Increased customer satisfaction through reliable and professional service delivery.
• Effective collaboration with colleagues and external partners to resolve operational challenges.
• Completion of works within budget and business requirements.
• Proper identification, documentation, and referral of safeguarding concerns to Tenancy Enforcement.

• Confidently demonstrate competency within the plumbing trade
• Strong communication - code of conduct and excellent customer service experience
• Hold various multi-trade skills and experience, sufficient to complete repairs, first time fix
• Proven ability to work methodically, follow agreed procedures and accurately record data and information.
• Ability to work with minimal supervision and demonstrate organisational and time-management skills
• Ability to make decisions and solve problems, seeking any advice required.
• Ability to carry out physical tasks and lift weights in accordance with Health and Safety guidelines
• Ability to operate safely having taken into account any environmental circumstances and possible risks.

• Experience of working within the social housing sector

• Out of hours call out rota at £525 per week on call
• 27 Day Holiday + Bank Holidays + option to buy Extra Holidays + Allowance increases with length of service
• Company vehicle and fuel card for business use
• Healthcare Cashback Plan
• Pension Contributions - up to 9% matching contributions
• 3 x Life Assurance
• Employee Assistance Programme which includes access to face-to-face counselling, a stress helpline and tax, fitness and childcare advice.
• A benefit scheme which pulls together a range of special offers and great deals. You can make savings on everyday shopping, fashion, electronics, travel, leisure and days out.

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