Are you detail-oriented and customer-focused? Help us power national sales success from behind the scenes at Majestic Wine Commercial! The Role As Majestic Wine National Sales Support you will be responsible for processing the orders and help customers resolve sales-related issues in a timely manner as well as provide real-time support. You will also be responsible for providing support to the sales team and customers during the sales process. You will lay a key role in the operations of our on demand channel including day to day Deliverect support. Job Specifics Contract Type: Permanent Location: Watford - Our Head Office is based in Watford, our Head Office is 15- minute walk from Watford Junction station. Reporting To: Commercial - Operations Manager We are proud to offer an Agile Working Policy for Head Office colleagues; a blend of office and remote working which will include 3 days a week working at the Majestic Office. Key Responsibilities

Process orders accurately and within agreed deadlines. Work alongside the operations team in Hemel, the stores, CCC and supply chain. Develop strong relationships with customers, delivering exceptional service over telephone/ email. Effectively manage new business leads. Work alongside NSMs to ensure optimum retention rates and actively grow existing account base to help achieve sales growth and increased profitability. Key operational contact for on demand sales channel including Deliverect, Deliveroo and Uber Eats Attend existing business meetings and events, work with the NSMs to deliver solutions to improve profitability. Create monthly bespoke statements and work with the credit control team and the NSMs to manage the debts (includes reviewing credit terms if needed) Be the known office based point of contact for our customer base. Communicate accurately and efficiently answering all customer queries in a timely manner. Use wine knowledge and market intelligence to recommend appropriate products to customers based on their buying criteria. Resolve problems swiftly and professionally with effective communication between all relevant parties

Knowledge & Skills Required

Communication & Influence: Excellent communication skills with the ability to build relationships and influence stakeholders at all levels of the business. Advanced Technical Skills: High proficiency in Excel (VBA preferred) and the ability to handle complex data and reporting. Problem Solving & Analysis: Strong numerical and analytical skills with a proactive approach to solving problems. Precision & Ownership: Exceptional attention to detail and a strong sense of accountability for your work. Pressure & Deadline Management: Ability to stay organised and deliver high-quality results in a fast-paced, changing environment. Team Collaboration: A dedicated team player who supports national sales goals and provides top-tier customer care. Adaptability: A fast learner who is proactive and comfortable taking initiative without constant supervision.

What's in it for you

A competitive salary & performance related bonus Up to 20% Staff Discount 29 days holiday, including public and bank holidays and we also have a Holiday Purchase Scheme Life Assurance (Worth x2 times your annual salary) A contributory Company Pension Plan Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes! Fantastic incentives that take you around the world to explore our different vineyards. Free parking on site with electric charging points Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line Company maternity, paternity and adoption leave after 26 weeks Long service rewards. Company sick pay scheme

Who are we Majestic Wine Group is the UK’s largest end-to-end wines and spirits specialist, operating across retail, on-trade and hospitality through four brands: Majestic Retail, Majestic Commercial, Enotria and Vagabond. Founded in 1980 and backed by Fortress Investment Group, the business has undergone rapid growth through transformation and acquisitions, formally becoming Majestic Wine Group in 2025. With over 200 retail stores, a nationwide on-trade supply network and a growing wine bar estate, Majestic is focused on curating a high-quality, differentiated product range, delivering expert service and expanding its physical and digital footprint across the UK. We look forward to receiving your application! Together we are Majestic! #TWAM On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview. #J-18808-Ljbffr