The Role

The role reporting to the Head of Distribution UK&I. On a day to day basis you will oversee all warehouse activities, ensuring excellent customer service is maintained at all times. You will be responsible for leading a team of warehouse Team Leaders, driving efficiencies, motivating the team to succeed and ensuring all KPIs are achieved. This is very much a hands-on role working closely with multiple stakeholders as part of a cross-functional team to deliver a flawless customer experience

Key Tasks

Safety

• Drive the improvement in Health & Safety Culture through strong Health & Safety leadership conducting regular leadership walks, deploying the process of safety observations robustly and deploying any corrective actions to incidents at pace.
• Improving the layout of the warehouse for both safety and productivity using 5S principles.
• Ensuring that all warehouse equipment is maintained to the relevant legal standard required.
• Lead and drive the NDC H&S Warehouse Improvement plan, closing any gaps in compliance and process.
• Responsible for ensuring that the warehouse team have completed and maintained their training to ensure that the team are operating safely for the tasks that they undertake.

People

• Responsible for the development and deployment of operating standards and holding the team to account to work to them.
• Complete regular 121 sessions with the Team Leaders to ensure that they are successfully completing their objectives and actively working on any development requirements. This include completing formal performance reviews every 6 months.
• Develop a clear training matrix and develop training plans that are executed to provide better flexibility within the team to deal with changes in workload between departments.
• Lead the Workforce Engagement Group (WEG) to improve identified opportunities for improvement in how we engage and develop our team.
• Play a key role in improving communication with the team through visual management, shift briefings and town halls.

Operational Excellence

• Develop and own the long term strategy for the NDC which will include recommendations for automating elements of the current warehouse processes.
• Ensure effective labour planning and deployment, including absence and holiday planning.
• Efficient management of all Goods In functions including booking in, rejections and collections.
• Efficient and accurate picking and despatch of all sales orders, works orders, plating notes and transfers ensuring zero overdue orders.
• Weekly, monthly, and annual PI reporting.
• Maintenance of stock positioning for productivity, including customer zone picking.
• Responsible for the effective deployment of shift patterns to ensure the success of the operation.
• Ensure that On Time Delivery in Full (OTIF) is maintained >95% for the NDC.
• Identify and implement continuous improvement opportunities in both processes and procedures.

The Candidate

The ideal candidate will have a minimum of 5 years experience in Warehouse Leadership, preferably within the fastenings industry, possess proven leadership skills and the ability to motivate and inspire others. A demonstrable experience in transforming culture, business performance and uplifting standards would be desirable.

A desire to succeed is a must, along with a can-do attitude, working to deadlines in a fast paced environment and who can think on their feet. An ability to demonstrate flexibility in their approach and be able to prioritise and remain focused at all times.

The candidate will have excellent communication skills, both verbal and written in order to be able to communicate and build good relationships with both internal and external stakeholders.

Flexibility around working hours is also required to ensure the smooth functioning of the warehouse operation. The candidate must have a full driving licence.