Neighbourhood Housing Officer

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Neighbourhood Housing Officer Wellingborough £37,239
Join Our Expanding Neighbourhood Housing Team Were growing! As part of our continued commitment to delivering excellent services to our customers, we are recruiting two new Neighbourhood housing Officers to join our Housing Team. This expansion will reduce patch sizes, allowing us to work more closely and proactively with our customers. Its an exciting time to join us as we strengthen our service offer and invest in delivering a more personal, responsive housing service.
About the Role As a member of our Housing Team, you will: Manage a defined patch of properties, building strong and positive relationships with customers
Deliver proactive tenancy management, early intervention and tenancy sustainment support
Investigate and manage anti-social behaviour (ASB) cases, working collaboratively with partner agencies where required
Lead on estate management, ensuring our neighbourhoods are safe, clean and well maintained
Identify welfare concerns and provide appropriate support or referrals
Take responsibility for safeguarding, recognising risks and responding in line with policy and best practice
Work closely with colleagues and external partners to resolve issues effectively
Provide a visible, customer-focused presence within our communities

About You Were looking for individuals who: Have experience in housing management or a related role
Are confident managing ASB cases and complex tenancy issues
Understand welfare support and safeguarding responsibilities
Are proactive, resilient and solution-focused
Can manage a varied workload and prioritise effectively
Communicate clearly and professionally, both verbally and in writing
Are passionate about delivering excellent customer service

Why Join Us? Reduced patch sizes to enable meaningful customer engagement
A supportive and collaborative team environment
The opportunity to help shape and strengthen our housing service
Ongoing professional development and training
If youre motivated, customer-focused, and ready to be part of a team that is investing in doing things better, wed love tohear from you.
About us At Greatwell Homes, we own and manage around 5,000 homes with a £23 million turnover, and our mission is to partner with customers and communities to shape places people are proud to call home.
Were proud to be a progressive, forward-thinking housing association, committed to delivering excellent services for our customers and a great working environment for our colleagues.
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Location:
Wellingborough
Salary:
£35,000
Job Type:
FullTime
Category:
Public Sector;Social Care

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