neighbourhood-officer-fully-site-based-temp-london
5 Days Old
Based from a local area housing office, you will play a pivotal role in delivering high-quality, front-line housing management services across a defined patch.
Key Responsibilities
- Manage a patch of tenancies, leases and licences, acting as the main point of contact for residents
- Deliver a customer-focused housing management service, ensuring residents’ needs are addressed professionally and promptly
- Undertake tenancy and leasehold management, including tenancy sign-ups, sustainment and enforcement where required
- Manage and respond to anti-social behaviour (ASB) cases in line with policy and legislation
- Carry out estate inspections, identify environmental issues and work with internal and external partners to resolve them
- Complete tenancy verification checks and support fraud prevention activity
- Respond to neighbourhood issues, emergencies and service requests efficiently
- Maintain accurate case records and ensure compliance with housing policies and procedures
- Attend evening meetings and out-of-hours emergencies when required
Location: London
Hours: Full-time
Contract: 3-6 Months
About You
You will bring either direct housing management experience or strong transferable skills from a related customer-facing or enforcement role, alongside a genuine commitment to supporting residents.
You will demonstrate:
- Strong customer care and communication skills, with the ability to handle sensitive situations professionally
- A proactive and solutions-focused approach to problem solving
- The ability to manage a busy workload, prioritise effectively and work independently
- Confidence working in a front-line, estate-based environment
- A flexible approach to working hours, including evenings when necessary
- A challenging and varied role within a supportive and high-performing team
- Exposure to a broad range of housing management responsibilities
- Ongoing support from your line manager and wider service
- Opportunities to develop housing knowledge, skills and experience within a respected London housing organisation
- Competitive salary and access to a strong local government benefits package, including pension and leave entitlements
We are looking for:
- Enthusiastic and motivated
- Keen to learn and develop
- Adaptable and resilient in a fast-paced environment
- Committed to delivering positive outcomes for residents
If you are an experienced or aspiring Neighbourhood / Housing Officer looking for a rewarding opportunity within a London housing provider, we would love to hear from you.
Apply now to take the next step in your housing career and make a real difference to local communities.
- Location:
- London
- Salary:
- £21.5 - £23 per hour
- Job Type:
- FullTime
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