Join the team that Always Cares! Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as aNight Conciergeat the 15 Basil Street Apartments.We are located in Knightsbridge, one-minute walk from theKnightsbridgestation. Some of ourfabulous benefitsyou will enjoy as aNight Conciergeare: £29,000 pa+ discretionary meal allowance Pension scheme with company contributions 50% discount in all our restaurants and Spas across our properties Team member and Friends & Family rates across our properties Extensive discounts on our benefits platform Access to private medical insurance Interest free season ticket loan Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing Bike to work scheme Complimentary laundry Access to development plans, apprenticeships and world-class management development programmes including educational sponsorship Recommend a Friend incentive Opportunity to join our taskforces to contribute to the business focuses, community and environment Employee recognition schemes and Social Committee events including gala dinners and much more! We are currently looking for a passionateNight Concierge, to join ourBasil Street teamon apermanentbasis, with an immediate start to join us in consistently delivering memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences. As aNight Concierge, your main duties and expectations for the role will include: Be present in the lobby when require in order to greet and assist guests in a polite and friendly manner in line our LQA & AA Standards Ensure that all ad-hoc information provided to the guest is correct and reliable Be familiar and up to date with hotel offers and services (special packages, etc.) Maintain confidentiality of guests at all times Anticipate guest needs and to use available knowledge in order to exceed guest expectations Maintain a positive approach at all times, especially when handling any issues or guests We are #1 apartment in London on TripAdvisor We are more concerned with whats in the glass, not whether its half full or empty, so if you feel thisNight Conciergerole is for you, come and pour some happiness into yours by joining our award-winning family today! All applicants must be legally eligible to work in the UK

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