Night Operations Manager

27 Days Old

Property
The diversity of the product offering encompasses a luxury hotel, with 204 rooms within the main Hotel and Villa accommodation, 11 meeting rooms, 3 golf courses, The Spa at Turnberry and Turnberry Adventures across the grounds of the 827-acre resort. The property is owned and managed by The Trump Organisation.

Overview
The Night Operations Manager is responsible for the overall operation, safety, and guest experience of the hotel/resort during the night shift. Acting as Manager on Duty in the absence of the General Manager, the role ensures seamless service delivery, operational efficiency, and security in line with brand and Luxury Five-Star standards.
Operational Leadership
Act as Manager on Duty overnight, taking full responsibility for hotel operations.

Oversee all night departments including Front Desk, Security, Housekeeping, and Night Porters.

Coordinate and supervise Front of House operations to ensure efficient check-in/out and guest service.

Assign and monitor nightly tasks across operational and security teams.

Review business levels and events to plan staffing and workflow accordingly.

Prepare the hotel for morning operations, ensuring all reports, systems, and public areas are fully operational.

Conduct thorough property walk-throughs to ensure cleanliness, presentation, and security standards are maintained.

Guest Experience
Deliver personalized, high-level service to VIPs and late-night arrivals

Monitor guest satisfaction and service quality overnight

Maintain a visible presence in the lobby and proactively engage with guests, including VIPs and regular guests.

Security & Safety
Ensure the safety and security of guests, staff, and property overnight.

Monitor CCTV, alarm systems, and conduct regular security patrols.

Respond to incidents including accidents, disturbances, or suspicious activity, escalating where required.

Financial & Administrative Duties
May be required to perform night audit and ensure accurate recording of arrivals, departures, and billing.

May be required to prepare daily business documentation and operational reports.

Manage personal float and oversee overnight financial procedures.

Team Leadership & Development
Supervise and support overnight team members throughout the shift.

Provide coaching, guidance, and performance feedback both informally and through the appraisal process.

Assist with training and onboarding of new night staff.

Candidate Requirements:
Must be eligible to live and work in the UK

Previous experience of supervising or leading a teamis essential

Flexibility to work through the night

Previous experience of the hospitality industry is essential

Passion for delivering a 5 star level of service

Excellent communication skills

Must be smart and well presented

Strong leadership and team management skills, with the ability to motivate and supervise staff.

Grooming:

All employees must conform to the resorts Grooming Policy.

TPBN1_UKCT
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Location:
Girvan
Job Type:
FullTime

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