NIGHT PORTER

Before applying for this role, please read the following information about this opportunity found below. £20,317.44 per annum + monthly service charge

Benefits

4 weeks holiday rising to 5 weeks with service

8 Bank holidays

Free car parking

Employee uniform

In addition you will benefit from a range of company benefits including: Discounted hotel accommodation for yourself and your family at all hotels Discounted hair treatments at our two Utopia Spas Discount off all food & beverage at all hotels Discount of individual treatments booked in our two Utopia Spas Discount on retail products in our two Utopia Spas Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday

The Place

Rowhill Grange Hotel & Utopia Spa, part of Alexander Hotels a private group of quality hotels of distinction just outside London.

4 Star, Award winning Utopia Spa, 38-bedroom hotel together with the Clockhouse banqueting suite and Pavilion conference venue all within the grounds of 15 acres of beautiful gardens.

Please see our website for a full list of facilities and bedrooms.

Night Porters work within the Front of House team under the direction of our experienced Operations Manager.

The Role

Night Porters cover a full range of guest services including reception, food and beverage service and banqueting setup duties. The Night Porter team is a small team of 4 responsible for guest care and security covering shifts for 4 nights per week.

4 nights out of 7, 32hrs per week including weekend shifts on a rota basis. Shifts will be 10pm to 7.00am or 11pm to 8am. One full weekend off per month

Night Porters offer a range of guest care and service including guest check in and check out, answering/handling hotel switchboard, enquiry handling, preparing and serving light snacks/meals, banqueting setups, bar service out of hours, general porter/concierge duties

Security including completing security clock rounds, fire checks, locking up the hotel and spa, managing the front door access during the night, complying with fire prevention and fire procedures

Requirements

Smart appearance

Friendly manner - even at Night!

Customer service experience

Mature approach to customer service and safety/security issues

Must have 2 excellent references available to be checked.

Experience of night shift working preferred

#nights #hospitality #nightporter #customerservice