Description

Are you a registered mental health nurse? Do you have clinical experience working in mental health? If you’re looking for a role with variety and learning opportunities, this could be an excellent option for you.

You’ll use your mental health clinical and case management skills to provide high quality support on mental health cases referred to AXA Health’s Mental Health team. You’ll work closely members, their families, clinicians, and hospitals to get the best care for our members, whilst helping the member to receive effective treatment in line with their policy cover and benefits.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at either our Tunbridge Wells, Bristol or Glasgow offices. Typical working hours Monday – Friday, 8.30am – 5.00pm. You’ll travel every 2 – 3 months for team meetings.

We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

What you’ll be doing:

• Provide specialist mental health clinical knowledge and assistance to ensure members receive timely, empathetic help and sound clinical and policy information.
• Manage high cost or complex clinical cases, challenging clinical information as required. Ensure the member is aware of the cover available under their plan and their treatment options.
• Offer specialist mental health support and assistance to guide AXA Health colleagues dealing with mental health calls and claims.
• Handle claims accurately and effectively. Demonstrate the principles of claims cost management and identify potential areas of leakage.
• Involvement in project work as required.
• Know GDPR, PRA and FCA legal authority in relation to AXA Health.
• Adhere to the Nursing Midwifery Council (NMC) code of professional conduct.
• Continue with your professional development, maintain NMC, RMN registration and IDD requirement.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

What you’ll bring:

• Registered Mental Health Nurse (RMN) with significant experience.
• Current registration with Nursing Midwifery Council (NMC).
• Substantive clinical experience working in mental health.
• Significant experience in secondary care both inpatient and community settings.
• Confidence in judgement, clinical decision making and taking ownership.
• Excellent written and verbal skills.
• Negotiation and stakeholder management skills.
• Insurance experience would be beneficial, but not essential.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

What we offer:

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of up to £36,750 dependent on experience
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private health cover
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to jennifer.manuel@axa-uk.co.uk.

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Who we are:

At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We’re transforming our business by developing easy, efficient, digital experiences for our customers. We’re a collective of specialists passionate about helping our members flourish, whether that’s individuals and families, small businesses or huge corporates.