– Ocean / Air Import Operator Location: South Manchester (near Manchester Airport) Salary: Up to £40,000 per annum + bonus Working Pattern: Office-based NO hybrid will allow flexible working hours Holiday: 25 days annual leave + bank holidays Role Overview We are seeking an experienced Ocean / Air Import Operator to join our growing operations team based near Manchester Airport. This role will be responsible for the end-to-end handling of air and sea import shipments, ensuring smooth customs clearance, accurate documentation, and excellent service delivery. The ideal candidate will be detail-oriented, confident working independently, and comfortable managing multiple import shipments across different modes in a fast-paced freight forwarding environment. Key Responsibilities Import Operations (Air & Ocean) * Manage end-to-end import operations for either air and sea freight shipments. * Coordinate with overseas agents, carriers, and local suppliers to ensure timely movement of cargo. * Monitor shipments from arrival through to final delivery. * Arrange onward transport and liaise with hauliers where required. Customs Clearance * Prepare and submit customs declarations using CDS. * Raise and manage T1s and other transit documentation as required. * Ensure full compliance with UK customs regulations and procedures. * Resolve customs queries, inspections, and clearance issues efficiently. Systems & Documentation * Accurately input and manage shipment data using CargoWise. * Prepare, check, and process all import documentation including manifests, invoices, packing lists, and transport instructions. * Maintain accurate records and ensure documentation compliance at all times. Customer & Stakeholder Communication * Act as a point of contact for customers, providing updates and managing expectations. * Liaise with customs authorities, shipping lines, airlines, and handling agents. * Resolve operational issues proactively to maintain service levels. Skills & Experience Required * Proven experience in air and / or sea import / export operations within freight forwarding. * Strong working knowledge of UK customs clearance, CDS, and T1 documentation. * Hands-on experience using CargoWise (preferred). * Excellent attention to detail and organisational skills. * Ability to manage multiple shipments simultaneously. * Confident communicator with a proactive, problem-solving approach. What’s on Offer * Salary up to £40,000 per annum * Annual bonus (subject to company performance) * 25 days holiday plus bank holidays * Flexible working hours * Office based near Manchester Airport free parking * Supportive, professional working environment with real career progression