Job Title: Office Administrator / Customer Services

Location: Peterborough, South Orton (Office-Based)

Company: BAP Medical UK Limited (formerly Espere Healthcare)

Salary: Competitive + Company Benefits

About Us

BAP Medical UK Limited (formerly Espere Healthcare) is a growing and dynamic medical company specialising in scar therapy and podiatry solutions. We support healthcare professionals and patients across both the NHS and private healthcare sectors, delivering high-quality products and excellent customer care.

As part of our continued growth, we are looking for a highly organised and customer-focused Office Administrator / Customer Services to join our team in Peterborough, South Orton.

The Role

This is a varied key support role within the business, responsible for ensuring the smooth day-to-day running of office operations while delivering excellent service to customers. You will also support the warehouse and product distribution and provide holiday/absence cover for other office colleagues as required.

You will act as a central point of contact for customers, sales teams, and internal stakeholders, ensuring efficient order processing, communication, and administrative support.

Key Responsibilities

Customer Service

·      Act as the point of contact for NHS and private customers via phone and email

·      Process customer orders accurately and efficiently

·      Handle enquiries, queries, and complaints in a professional and timely manner

·      Provide product information and support to customers where required

Administration

·      Maintain and update customer records and databases

·      Support the sales team with order processing, quotations, and account administration

·      Manage incoming and outgoing correspondence

·      Assist with invoicing and general office documentation

·      Provide holiday and absence cover across the office team to ensure smooth operations

Warehouse & Distribution Support

·      Liaise with the warehouse team to coordinate order fulfilment and dispatch

·      Monitor stock levels and raise alerts to ensure availability

·      Assist with packaging, labelling, and tracking shipments where required

·      Support logistics processes to maintain timely delivery of products

Operational Support

·      Assist with reporting and general business administration tasks

·      Contribute to maintaining an efficient and organised office environment

·      Support ad hoc projects as required

About You

·      Previous experience in a customer service, administration, or office support role

·      Experience in warehouse or distribution support is advantageous but not essential

·      Strong organisational skills with excellent attention to detail

·      Confident communicator with a professional telephone manner

·      Ability to manage multiple tasks and prioritise workload effectively

·      Proficient in Microsoft Office and general IT systems

·      Experience working with NHS or healthcare customers is desirable

·      Positive, proactive, and team-oriented approach

What We Offer

·      Competitive salary

·      Supportive and friendly working environment

·      Training and development opportunities

·      Varied and engaging role with cross-functional responsibilities

How to Apply

If you are an organised and customer-focused professional looking to join a growing company in the healthcare sector, we would love to hear from you.

Please submit your CV along with a short cover letter outlining your experience and suitability for the role.