Omnichannel Engagement Manager

New Yesterday

Role Overview The postholder will lead the design and execution of integrated, data-driven engagement strategies across digital and field channels for the UK & Ireland portfolio. They will partner with cross-functional teams including Brand, Medical, Compliance, and Field Sales to ensure healthcare professionals (HCPs), NHS stakeholders, and patients experience consistent, relevant, and compliant interactions. This role plays a critical part in transforming how we communicate with the UK & Ireland healthcare community, delivering meaningful, measurable, and ABPI-compliant engagement that supports improved patient outcomes. Key Responsibilities Support the planning, development, coordination, implementation, and evolution of the Omnichannel Customer Engagement (OCE) strategy and programmes Develop and refine OCE processes and technological solutions Manage digital platforms and tools supporting cross-functional initiatives Support the development and execution of campaigns, including asset creation aligned with brand objectives and CSL OCE strategy Advise local Brand and customer-facing teams on OCE topics and enable effective use of OCE tools Measure and monitor local OCE effectiveness using defined KPIs Ensure understanding of and adherence to legal and compliance requirements for OCE activities Act as the key affiliate contact for Glob...
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Location:
Maidenhead
Salary:
not provided
Job Type:
FullTime
Category:
Management & Consultancy

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