Job Title: Online Customer Service & Returns Coordinator (Tech Business) Location: On-site (parking available) Hours: Monday to Friday, 9:00am–6:00pm (lunch break) Salary: £26,000–£28,000 per annum (DOE) Job Type: Full-time, permanent/ongoing Recruiting: Vanta Staffing (on behalf of our client) Vanta Staffing are recruiting an Online Customer Service & Returns Coordinator for one of our tech business clients. This is a long-term opportunity for someone who enjoys problem-solving, communicating professionally with customers, and wants a stable role with progression. The Role You'll be responsible for managing online complaints, customer issues and resolutions , with around 90% of communication via email . There will be occasional phone calls, and from time to time you'll support the warehouse with order picking/packing and returns processing. Key Responsibilities Handling customer complaints and queries via email (majority of the role)

Investigating issues and delivering clear, fair resolutions

Logging and updating cases through the online system

Occasional customer phone calls where needed

Supporting the warehouse team at busy times: Picking and pa...