On-Site AV Technician

2 Days Old

Key Roles & Responsibilities AV Operations & Support
Work as part of the Global AV break-fix team supporting the clients EMEA AV estate
Act as the primary client focal point for all day-to-day AV operational issues and events across EMEA
Provide first- and second-line support for AV incidents and service requests
Track, route, and redirect AV issues to the appropriate technical resources
Escalate unresolved issues in line with client-defined escalation processes
Ensure accurate logging, documentation, and timely closure of all support tickets
Proactive AV Management
Deliver proactive daily AV status updates for all EMEA locations
Perform proactive daily equipment checks where required
Ensure all AV faults are resolved and maintenance activities are completed
Manage proactive checks and preventative maintenance schedules
Vendor & Stakeholder Management
Liaise with service providers (including Vanti) to coordinate reactive and proactive engineering support across the EMEA AV estate
Work closely with on-site and off-site client teams to understand business needs and deliver AV solutions aligned with company goals and vision
Maintain strong relationships with internal stakeholders and external vendors
Documentation, Training & Compliance
Update and maintain AV documentation to support new deployments and client directives
Deliver client training and advisory services on AV best practices
Ensure compliance with all relevant Health & Safety legislation
Participate in training courses as required to support continuous professional development
Essential Skills & Experience
Excellent written communication skills and professional telephone manner
Proven experience in AV event technology and production
Strong IT skills, with a working knowledge of Microsoft Office (Excel, Word, Outlook) and Adobe applications
Highly organised with strong time management and prioritisation skills
Ability to multitask and perform effectively under pressure
Proactive, self-motivated, and able to work on own initiative
Exceptional attention to detail
Technical Skills
Understanding of Q-SYS, Crestron, Ross, and Yamaha systems
Familiarity with Logitech AV products
Experience using Crestron software, including Crestron Toolbox
Understanding of the Microsoft Teams platform and AV integrations

TPBN1_UKTJ
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Location:
Islington
Salary:
not provided
Job Type:
FullTime
Category:
Construction;Engineering

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