Operational Technology (OT) Technician

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Powered by Water, Driven by Purpose

Please ensure you read the below overview and requirements for this employment opportunity completely.
South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK's most stunning landscapes.
We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we're working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.
Whether you're starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.
Ready to make a splash? Join our team today.
Operational Technology (OT) Technician - Join South West Water's Digital & IT Team
?? Exeter
?? Full time
?? Reporting to: Lead OT Technician
Help keep essential services running for communities across the South West.
We're looking for an enthusiastic Operational Technology (OT) Technician to join our Operational Technology team. If you enjoy problem-solving, working with smart technology, and making a real difference, this could be the perfect role for you.
What's the role all about?
Our Operational Technology team plays a crucial part in making sure clean water is supplied and wastewater is safely managed across the region. As an Operational Technology (OT) Technician, you'll help maintain and improve our SCADA Telemetry System, which keeps thousands of assets running reliably 24/7.
You'll support engineers and partners remotely, help configure and commission new equipment, and make sure our systems are accurate, safe, and secure. You don't need to know everything on day one - if you're curious, technically minded and eager to learn, we'll give you the support and training to grow.
This is a role where what you do genuinely matters.
What you'll be doing
Supporting Operations

Helping colleagues across Water and Wastewater Services with telemetry and SCADA questions
Joining an OT standby rota to keep essential services running (with full training and support)
Learning how our treatment works, pumping stations, and instrumentation operate
Always working safely in office, test, and operational environments

Configuring & Improving Our Systems

Setting up new telemetry points and alarms to give the business the data it needs
Remotely commissioning new system connections and updates
Creating SCADA mimics and visual layouts
Getting involved in testing new hardware and software
Helping design smarter, more efficient alarm logic

Assuring Quality & Security

Following ITIL change management processes
Troubleshooting system issues and helping resolve them
Managing user accounts and supporting audit requirements
Extracting data, including writing SQL queries (training provided)
Using secure-by-design principles to keep our systems protected

What we're looking for
You don't need to tick every box - if you're keen, capable and motivated, we'd love to hear from you.
You'll need:

Experience in operational or industrial technology (in any medium/large organisation)
Good general IT skills, including Microsoft Office
Strong attention to detail and an analytical mindset
A positive, flexible approach with a willingness to learn
Good organisation skills and the ability to prioritise your workload
A customer-focused attitude - you like solving problems for others
A commitment to safety and good information security practice

You will have:

Experience in water or wastewater operations (desirable)
Knowledge of SCADA or telemetry systems
Familiarity with Access, SQL Server or database languages
An understanding of ITIL or COBIT
An interest in how drinking water and wastewater processes work (desirable)
A full UK driving licence
Ability to obtain Government Security Clearance

Qualifications

5 GCSEs including Maths and English (Grade C/4+)
A Level, BTEC Level 3, or equivalent in a relevant technical discipline

At South West Water; we believe in rewarding our people for their hard work and dedication. As an OT Technician you'll enjoy:

Competitive Salary - Based on experience and skills
Annual Bonus Scheme - Rewarding your performance
Pension Scheme - Helping you plan for your future
Healthcare Benefits - Access to private healthcare and employee assistance programs
Professional Development - Support for career growth with training opportunities
Employee Discounts - On various products and services
Generous Annual Leave - Take time to recharge with our holiday entitlement

Closing Date: Tuesday 14th April 2026
We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values, which are essential to our success, are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. xbpsjku Own the challenge.

Apply

Location:: Exeter
Job Type:: FullTime
Category:: Information Technology

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