Operations and Office Admin Job Our client, a corporate business that specializes in upmarket student accommodation across London is currently recruiting for an Operations and Office admin candidate. This position plays a crucial part in ensuring a seamless experience for both incoming and outgoing guests. This position is responsible for preparing flats, managing keys, and maintaining accurate inventory records to support daily operations. Key Responsibilities: Corporate Clients (Students) Preparations: Ensure flats are thoroughly cleaned and prepared by the cleaning and maintenance teams before new guest arrivals. Prepare welcome materials (paperwork, envelopes, digital emails) at least one day in advance of student arrivals. Coordinate with cleaning and maintenance teams to resolve challenges and ensure smooth operations. Key Management: Collect keys from flats promptly after guest departures. Organize and efficiently allocate keys in the office for future use. Regularly check key boxes and emergency key storage at various locations to ensure availability and proper placement. Maintain records of keys and manage the key allocation software (Keynest). Inventory Monitoring: Conduct pre- and post-stay inventory checks in each flat for items such as fans, irons, and kitchenware. Report missing or damaged items and update internal records accordingly. Coordination with Cleaning & Maintenance Teams: Maintain regular contact with cleaning and maintenance staff for real-time updates on flat readiness and reported issues. Assign tasks or relay urgent requests to ensure timely resolution. Flag any concerns to the Operations Manager and follow up on task completion. Reporting & Admin Tasks: Report daily to the Operations Manager at the beginning of the day to receive updates and tasks. Submit a daily end-of-day summary to the Operations Manager, including task updates, unresolved issues, and guest-related concerns. Maintain and regularly update operational sheets, including: Linen Delivery Sheet: Track clean linen drop-offs and collections from each flat. Daily ROTA: Keep staff scheduling up-to-date and flag any changes. Inventory Logs: Record stock levels and flag any missing or damaged items. Additional internal trackers as assigned. Guest Support & Communication: Monitor guest communication channels (email, booking platforms, etc.) and respond to queries or escalate as necessary. Assist with guest concerns and complaints, providing timely and professional support. Receive training to handle out-of-hours calls and understand how to escalate emergencies or urgent needs. Reports To: CEO Start Date: ASAP Working Hours: 9AM- 5PM (approx.) Salary: £28K GPA + Bonus Job ID:169238

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