Operations & Client Success Coordinator

New Yesterday

About the Business
We are a well‑established, dynamic business operating within the IT sector, based in Borough Green. We pride ourselves on delivering excellent customer service, fast response times, and a flexible customer‑focused approach.
The business specialises in IT spare parts distribution and operates an extensive repair and service operation within the Retail and Hospitality sectors. We work internationally with recognised global brands including Epson, Citizen, and PAX. You will be joining a friendly, professional, and hardworking office environment where customer focus and commercial awareness are central to day‑to‑day operations.
Role Overview
This is a cross‑functional, office‑based role suited to an organised and commercially aware professional.
You will act as a central point of coordination, managing client relationships while supporting purchasing, supply chain activity, and operational reporting. The role includes regular interaction with customers, suppliers, and internal teams to ensure parts availability, smooth repair workflows, and accurate performance reporting.
Key Responsibilities
Key Account Management & Customer Service
Act as the primary point of contact for key customer accounts Manage repair portfolios and distribution orders end‑to‑end Resolve complex service queries and provide clear repair status updates Build strong client relationships to support retention and service growthPurchasing & Supply Chain
Procure IT spare parts (e.g. screens, batteries, motherboards) for repair and distribution Source and purchase additional goods required by the business Raise and process purchase orders accurately Liaise with suppliers on pricing, lead times, delivery schedules, and order updates Track and follow up on outstanding supplier orders Maintain accurate product, supplier, pricing, and stock records Support sales and service teams with stock availability queries Resolve issues relating to orders, deliveries, or invoicing Work with the planning team to maintain optimal stock levelsReporting & Workshop Liaison
Use advanced Excel to consolidate repair, inventory, and shipping data Produce weekly Turnaround Time (TAT) and SLA compliance reports Act as a link between the workshop and customers, translating technical issues into clear communicationsSkills & Experience Required
Strong Excel skills, including VLOOKUPs, Pivot Tables, and data analysis Power BI experience desirable but not essential Advantageous to have experience within IT hardware, repairs, or distribution Strong customer service and stakeholder management skills Commercial awareness with a cost‑conscious approach to purchasing Highly organised with the ability to manage multiple prioritiesKey Measures of Success
High parts availability, minimising repair delays Consistent, accurate, and timely reporting 95%+ SLA compliance across repairs and shipments Positive customer feedback and strong account retention
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people
Apply
Location:
Borough Green, Kent
Salary:
£32,000 /annum
Job Type:
FullTime
Category:
Sales

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