Operations Director - social housing reactive repairs
New Today
This is a senior leadership appointment with responsibility for reactive repairs performance and operational governance across a wide geographical area.
The Role
Reporting directly to the executive team, the Operations Director will provide strategic and operational leadership across reactive repairs operations including people management.
The role will act as the senior escalation point for performance and service delivery while driving consistency, efficiency, and profitability across the business.
Key Responsibilities
Provide leadership, coaching, and performance management
Act as senior escalation for complex operational issues
Ensure contractual SLAs, KPIs, and compliance standards are consistently achieved
Drive operational efficiency, cost control, and margin improvement across reactive repairs
Lead relationship management at senior level with stakeholders
Oversee workforce productivity, resourcing, and operational planning
Embed consistent operational processes, governance, and reporting
Support mobilisations and continuous improvement initiatives
Ensure health & safety, compliance, and quality standards are upheld
About You The successful candidate will be a proven senior operational leader within social housing reactive repairs or maintenance , with a strong track record of managing reactive repairs operations.
You will be able to demonstrate:
Senior operational leadership experience in social housing repairs or property services
Management of multiple reactive repairs areas simultaneously
Strong commercial acumen with accountability for P&L, cost control, and profitability
Experience leading contract management, scheduling, call centre, and trade delivery teams
Excellent stakeholder management skills
Strong understanding of SLAs, KPIs, and regulatory compliance within social housing
A calm, decisive approach to escalation management and problem solving
The ability to influence at executive and board level
Why Apply? Play a pivotal role in shaping operational strategy and service excellence
Work in a senior, high-impact leadership position with real autonomy
Competitive executive-level salary and benefits package
TPBN1_UKTJ
- Location:
- London
- Salary:
- £100,000
- Job Type:
- FullTime
- Category:
- Management;Property
We found some similar jobs based on your search
-
New Today
Operations Director - social housing reactive repairs
-
United Kingdom
- Management;Property
We are working on behalf of our client who are well-established within social housing repairs, to recruit an experienced Operations Director to lead and strengthen its reactive repairs operations. This is a senior leadership appointment with resp...
More Details -
-
New Today
Operations Director - social housing reactive repairs
-
London
-
£100,000
- Management;Property
We are working on behalf of our client who are well-established within social housing repairs, to recruit an experienced Operations Director to lead and strengthen its reactive repairs operations. This is a senior leadership appointment with resp...
More Details -