Operations Executive - Travel, Remote Working

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ABOUT US Since 2020, Pliant has been on a mission to rethink credit cards and empower companies to grow by providing a smart way to pay that scale with their business. With our app and API-based solutions, Pliant allows companies to issue physical and virtual credit cards, automate payment processes, track spending, and seamlessly integrate these data into their finance stack.
With our expansion into 30 international markets, we believe that people, passion, and diversity are the key ingredients to our future success. Our growing team of 200+ Plianteers come from 35 nationalities and work remotely or in a hybrid environment from our headquarters in the heart of Berlin. We are currently looking for a Head of Payment Operations (m/f/d) to join our team. This role can be based either in our London or Berlin locations, and requires 15%-30% regular travel to the core operational hubs.
Continuously assess the external payments landscape (schemes, processors, PSPs, regulations) to identify opportunities, efficiencies and risks.
Build & evolve a resilient PayOps operating model covering card issuing, processing, alternative payment methods and treasury flows.
drive root‑cause analysis and long‑term fixes.
data pipelines, alerting and reconciliation) in partnership with Payments Program Management, Product & Engineering.
Manage, mentor and inspire a multi‑disciplinary, geographically distributed Payments Operations organisation (managers, analysts and specialists).
Create a culture of continuous improvement through structured quality programmes, career frameworks and proactive training paths.
Own risk, compliance & scheme relationships
Serve as the executive point of contact for card schemes, processors and banking partners; negotiate commercials and influence roadmaps.
Oversee regulatory reporting, scheme audits and licence obligations, ensuring controls are documented, tested and continuously improved.
Collaborate with Risk, Compliance and Legal to anticipate regulatory change and embed new requirements with minimal friction.
Work closely with Finance on forecasting, treasury optimisation and month‑end reconciliations.
Deep technical and commercial understanding of global card schemes (Visa, Mastercard), payment processors, tokenisation, 3D Secure and alternative payment methods.
~ Hands‑on expertise in data‑driven decision‑making; advanced SQL or Python a strong plus.
~ Excellent written & verbal English; additional European languages are advantageous.

Familiarity with open‑banking, real‑time payments and instant payout networks.
The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence
Your choice of preferred OS, Windows or Mac
Opportunity to develop your talent in a dynamic team with ambitious goals
Flexibility and possibility to work remotely
Company card with a monthly allowance for lunches, coffee, etc.
Apply
Location:
Surbiton, Greater London
Job Type:
FullTime

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