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Job Description

Operations Manager\n\nAre you a tech savvy problem solver with experience in setting up standard operating procedures for office functions, events and membership services? Do you have experience working for membership organisations? We have the perfect job for you!\n\nOur client is a small but mighty membership organisation specialising in safe, environmentally responsible, and reliable maritime shipping.

They have created a new role in the organisation to ensure the efficient functions of office operations, financial processes, event logistics, and supporting communications. The role is a pivotal role in the organisation, freeing senior leadership to focus on strategic priorities that will build and solidify the organisation as a leader in their field.\n\nRole: Operations Manager\n\nRole Type: Permanent\n\nSalary: up to £70,000 (flexible depending on experience)\n\nBenefits: Healthcare benefit or cash in lieu, season ticket loan, Pension, Option to choose salary sacrifice for NEST, 25 days annual leave in addition to the 8 public holidays\n\nLocation: Central London\n\nKey Responsibilities\n\nGovernance & Compliance\n\nCreate, maintain and update office procedures, induction packs, and compliance documentation.\nSupport HR processes (contracts, appraisals, recruitment coordination) in cooperation with the available external HR consultant.\nEnsure adherence to the organisation's Bye-Laws and registration requirements.Financial Management\n\nPrepare and monitor annual operational Secretariat budget.\nOversee event budgets and track expenditure against forecasts.\nManage contract follow-up for venues, AV suppliers, and consultants.\nLiaise with Finance Manager for reconciliations, VAT returns, and audit preparation.Office & Team Management\n\nLine-manage operational staff including Reception/Admin, Membership Manager, and Finance Manager.\nAllocate tasks, monitor performance, support and provide professional development.\nEnsure smooth day-to-day office operations and vendor management.\nEvent Coordination\nLead logistics for Board meetings, webinars, and workshops.\nNegotiate and manage contracts with venues and service providers.\nMaintain a centralised event calendar and contract register.Communications Support\n\nAssist in producing authoritative content for newsletters and member updates.\nCoordinate video production and webinar organisation.\nWork with external agencies for branding and media projects.Digital & Process Improvement\n\nDrive implementation of new membership database and digital tools.\nIdentify opportunities for automation and efficiency improvements.\nEnsure close communication with IT provider and optimise IT applications in office.Skills & Qualifications\n\nDegree in Business Management, Communication/Media, IT, History/Social Sciences/ etc. or equivalent would be advantageous for this role\nStrong organisational and leadership skills.\nFinancial literacy (budgeting, reporting).\nExperience in event management and vendor negotiation.\nExcellent written and verbal communication skills.\nFamiliarity with digital tools (IT, CRM, webinar platforms).The goals of the role are to:\n\nEnhance operational resilience.\nImprove member experience.\nSupport strategic goals of governance, engagement, and knowledge management.

\n\nOffice Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, , beliefs, sexual orientations, identities, abilities and more.

By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.\n\nOffice Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Office Angels.

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