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Job Description

My client is a large Tier 1 Maintenance Contractor are looking for an Ops Manager .

We are seeking an exceptional General Manager – Head of Operations to drive performance, operational excellence, and customer satisfaction across a large and diverse geographical area spanning the M4 corridor, Hampshire and London.

About the Role

Leading a team of up to 200 colleagues, you’ll set the strategic direction, ensure financial performance, and embed a high-performance culture that places customer experience at the heart of everything delivered.

This is a senior leadership role requiring strong commercial acumen, operational expertise, and the ability to inspire and develop large teams.

Key Responsibilities

Lead and manage delivery of repairs, voids and planned works Oversee branch performance, ensuring P&L delivery meets or exceeds budget Drive operational efficiency, productivity and KPI performance Implement robust governance, risk management and compliance controls Conduct structured monthly performance reviews Manage cost control, WIP, debt and operational outputs Align operational and financial processes to strategic objectives Build and maintain strong client and stakeholder relationships Champion a customer-first culture across all activities Lead, mentor and develop a team of up to 200 staff Foster a collaborative, accountable and high-performance working environment

What We’re Looking For

✔ Proven experience delivering large-scale housing repairs and maintenance contracts

✔ Minimum 2 years’ experience in a senior managerial role within the social housing sector (local authorities/property services)

✔ Strong leadership, mentoring and people development skills

✔ Commercially astute with experience managing P&L responsibility

✔ Excellent organisational and time management capabilities

✔ Ability to analyse performance data and drive informed decision-making

✔ Strong communication skills with the ability to engage diverse teams and stake

INDWHITE

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