Operations Manager - Leading Market Research Brand Monday-Friday, full time, London based office (hybrid with one working day at home) £28.8k plus up to £4k bonus (OTE £32k+) and benefits **Voted top places to work ** Are you a natural organiser with a flair for people and a passion for driving results? We’re looking for a Operations Manager to join a dynamic, fast-paced, and rewarding team—where mystery shopping meets mastery. As a Operations Manager, you’ll play a pivotal role in the delivery of high-quality insights to clients through the coordination and development of a national network of Mystery Shoppers. You'll be the driving force behind recruiting, training, and nurturing this community, ensuring projects are executed with precision and flair. This isn’t just a desk job—it’s a blend of planning, communication and problem-solving. Whether it’s scheduling a campaign, troubleshooting challenges, or leading team development sessions, you’ll have autonomy, variety, and the support of a collaborative operations team. It’s fast. It’s challenging. It’s fun. About this role: Allocate mystery shops (digital, telephone, in-person, video) to Shoppers to meet tight deadlines Brief, coach and support Mystery Shopper...