Operations Manager – Mobility Services (Field & Depot)

Bristol (5 days onsite) | Local travel involved

£30,000–£40,000 Basic Salary + Monthly Bonus

Full Uniform Provided | Trade Discounts on Bikes & Gear

EAP Support | Holiday & Pension | Long-Term Career Growth

We’re supporting one of the UK’s most innovative mobility providers as they continue to scale operations in Bristol. This is a fast-paced, hands-on leadership role, perfect for someone with a passion for operational delivery, workforce planning, and improving customer outcomes, all while helping to reshape how cities move.

With a growing field-based team of technicians and drivers, and a centrally located operations site, you’ll be accountable for the day-to-day performance, planning, and service quality in a role that blends logistics, leadership, and hands-on problem solving.

If you’ve got experience managing front-line teams, optimising workforce deployment, and driving performance in a dynamic, physical environment, we’d love to speak with you.

The Opportunity:

As Operations Manager, you’ll oversee a local team of field technicians and logistics operatives responsible for servicing and maintaining a large fleet of mobility assets across the city.

You’ll forecast and manage resource planning, ensure safety and compliance on-site, and lead the daily push to hit service KPIs. Your role will be pivotal in keeping the operation moving smoothly, efficiently, and safely, every single day.

Key Responsibilities:

• Lead the day-to-day running of all on-site and mobile workforce operations.
• Plan, forecast, and deploy labour resources in line with operational demand.
• Deliver against service KPIs with a focus on reliability and safety.
• Manage team capability, performance, and development through coaching and reviews.
• Maintain accurate stock, equipment, and asset records including vehicles.
• Ensure the site adheres to Health & Safety and all Standard Operating Procedures.
• Support continuous improvement, working cross-functionally with central teams.
• Uphold a professional, client-ready environment that reflects high operational standards.

What We’re Looking For:

• Proven experience in operations, logistics, or fleet-based environments.
• Background in supervisory or junior management roles with performance responsibility.
• Excellent resource planning, rota scheduling, and time management skills.
• Experience working to and delivering against service metrics/KPIs.
• Comfortable managing field-based teams and depot operations.
• Basic mechanical knowledge (e.g., bikes or scooters) beneficial.
• Safety-first mindset with working knowledge of H&S compliance.
• Clear communicator with strong organisation and hands-on leadership style.

Why Apply?

This is a unique opportunity to step into a visible and varied role, helping shape one of the UK’s most progressive and environmentally impactful mobility solutions.

You’ll join a company that values its people, offers progression, and rewards results with a supportive team and clear goals.

Interested?

Apply directly via LinkedIn or contact us for a confidential conversation:

0207 459 4877 | ✉️ contact@ecwsearch.com

To view our Privacy Policy, visit: https://www.ecwsearch.com/privacy-policy