Operations Manager - Responsive Repairs

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Operations Manager - Responsive Repairs Location: Manchester Salary: £61,518 You will lead a team ofRepairsService DeliveryManagersdelivering works onresponsive repairs.Working collaboratively across the widerteam. You will ensure repairsare delivered safely,on time and within budget. You will be accountable for operational performance, contractmanagementand continuous service improvement, using data and customer insight to drive performance. What you'll be doing Working collaboratively with the planning team to schedule worksin order tomaximiseproductivity and efficiency. Contractor relationship management, including allocation of worksandmonitoringthe portal Managing stakeholder relationships with colleagues across the wider team, organisation and externally. Monitor KPIs such as First Time Fix, Jobs completed in target, customer satisfaction are in line with agreed SLAs Beingthe point of contact for Stage 1 complaints, investigating and feeding backin a timely manner Leading on Service Excellence Groups andrequired Managing your Departments Budget. Proactive resource planni...
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Location:
Manchester
Salary:
£60,000
Job Type:
FullTime
Category:
Management & Consultancy

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