Operations Manager - Responsive RepairsLocation: ManchesterSalary: £61,518You will lead a team ofRepairsService DeliveryManagersdelivering works onresponsive repairs.Working collaboratively across the widerteam. You will ensure repairsare delivered safely,on time and within budget. You will be accountable for operational performance, contractmanagementand continuous service improvement, using data and customer insight to drive performance. What you'll be doingWorking collaboratively with the planning team to schedule worksin order tomaximiseproductivity and efficiency. Contractor relationship management, including allocation of worksandmonitoringthe portalManaging stakeholder relationships with colleagues across the wider team, organisation and externally.Monitor KPIs such as First Time Fix, Jobs completed in target, customer satisfaction are in line with agreed SLAsBeingthe point of contact for Stage 1 complaints, investigating and feeding backin a timely mannerLeading on Service Excellence Groups andrequiredManaging your Departments Budget.Proactive resource planning of your team.What we need from youA commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing A passion to advocate on behalf of people and communities A commitment to work in partnership with others for the benefit of Great PlacesA commitment to continuous learning and improvementAbility to work flexibly and when needed outside normal working hours to ensure service continuityAn ability to work in uncertaintyTo be professional and work with integrity,inclusivityand respect for diversity As a line manager you will need to actively support your colleagues with their development and well-being, some experience of this is desirable but not essential as we offer full support to people transitioning into a management roleWhatyou will need HNC/HND in Construction management, Building Surveying, Property Maintenance, or related field desirable Recognised H&S qualification NEBOSH or IOSH desirable Experienced in contractor management and procurement frameworksMembership or working towards membership of a professional body (e.g. RICS, CIOB, CIH)- desirableGood understanding of Landlord and tenant act 1985 and fitness for human habitation act 2018Awarenessand understanding of the Social Housing(Regulation) Act 2023 Awareness of Pre-Action Protocol for housing condition claims and legal processesGreat Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment;this role is subject to abasic DBScheck Support towards the delivery of the corporate plan What we give you in return for your hard work and commitmentPensionDC scheme (up to 10% contribution from both colleagues and Great Places) WPAHealthcarescheme starts at no contribution level with £1250 of savings available per year (optionto increase & add family members)Ways of WorkingWe offer some hybrid and flexible working Annual leaveStart at 26 days annual leave, increasing up to 30 days within 5 years + Bank HolidaysReward & Recognition You Count Rewards are individual rewards for going above & beyond Professional feesThe business pays the cost of one professional role related membership fee for each colleagueThe Market Placehigh street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much moreWage StreamYou can access savings opportunities andearly accessto wages Health andWellbeingInitiativesOur colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physicalwellbeingand financial wellbeingAt Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. Closing date: 24thMay 2026Shortlist date: 25thMay 2026Interview date: TBCJBRP1_UKTJ